Hi am currently a prepaid subscriber of Loop mobile in Mumbai. Recently, I had submitted a request to port out of Loop. I was informed that since I had the Dus Ka Gang plan activated I am not allowed to port out. I will have to first change the plan to a base plan and then after 90 days am I allowed to port out of Loop. I dont understand why I am forced to use Loop for another 90 days when the plan that I had automatically got when I had purchased the sim about 4 years ago was Dus Ka Gang. Please do something about this as this is very unfair and biased.
I went through the TRAI Guidelines on the official website of TRAI and found following Matter:
Grounds for rejection of porting request by Donor Operator.& A request for
porting of a mobile number shall not be rejected by a Donor Operator on any ground
other than the following grounds, namely:-
12
(a) there are outstanding payments due from the subscriber by way of pending bill or
bills, as the case may be, issued as per the normal billing cycle but before the date of
application for porting;
(b) the porting request has been made before the expiry of a period of ninety days
from the date of activation of a new connection;
(c) a request for change of ownership of the mobile number is under process;
(d) the mobile number sought to be ported is sub-judice;
(e) porting of the mobile number has been prohibited by a Court of Law;
(f) subscriber has applied for inter-service area porting;
(g) the unique porting code mentioned in the porting request does not match with the
unique porting code allocated by the Donor Operator for the mobile number sought to be
ported;
(h) there are subsisting contractual obligations in respect of which an exit clause has
been provided in the subscriber agreement but the subscriber has not complied with such
exit clause:
Provided that where the Donor operator rejects a porting request on the ground of
subsisting contractual obligations, he shall indicate the full details of such contractual
obligations.
There is no Contractual Obligation in a Prepaid, it is Pay as you go service.
The UPC code (LM638915) is valid till 10th October.
The reason for Rejection is not valid. Kindly Help me.
darshiv shah
mob no.- 9821716051
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