This is regarding MATRIX sim card taken by us: No.: 447550061694 and account code 576455. When we had taken the connection, we had given them a CITIBANK voucher which gave us benefit of 100 minutes free talk time to India and the same had been approved and accepted by the Matrix representative Mr. Bhaskar Singh. The same had also been forwarded to the data team at Matrix. However, when we return back and the bill is provided, no discounts have been provided and when I mailed them that this is the problem, the representative Mr. Farhaan Waseem, Supervisor - Customer care told us that the credit would be given within 4-5 days and since then whenever we have tried to call Mr. Farhan, he never answers his phone. We have all the correspondence with Matrix to show that the voucher and all details regarding the voucher had been given to Matrix right when we took the sim card. Everytime I have followed up with them, they said, we have escalated the matter and will revert back within 24-48 hours which they never did. The charges have however been debited to our account. If this had been the case where we had not made the payment, they would have levied interest on the bill. They havent refunded the amount yet and there have been no further correspondence from MATRIX. Request you to please take appropriate action against them and give our refund with interest.
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