Dear Sir, Madam,
I am Sulakshana Maitra and unfortunately this is my second formal complaint against your company in the last 10 years of using Airtel as my mobile operator.
Recently, on 27th of April, to be precise, I opted for a corporate connection. Now since I had already purchased an Airtel no. a few months back, I wanted the same no. to be converted into a post paid since the whole world has the same number. Therefore a request was forwarded. I work for IBM, and as per your welcome letter received by me, my plan is SELECT 199, which I believe is a special offer for IBM employees. Thats where my issues all began. The number took 2 weeks instead of 2 working days to be converted. Along with that, there were hundreds of other obstacles. Somehow, I was able to get the no. converted to a post paid. Now, it doesn't end there.
As the address proof, I submitted a lease agreement which states my fathers name and the address where we are staying. Now, currently and for the past 24 years, I have been living with my parents and in Delhi, we have shifted houses in Chittaranjan Park, during our 18 years of stay here. I have submitted my Drivers License and my Passport as a supporting document which has my fathers name as well.
I had explained to the representative umpteen number of times that I am still staying with my parents and we have currently shifted to a rented flat, so I have submitted my passport as a supporting document. I was told that it is fine. But few days later, I am continuously receiving calls on my number saying that I have to submit a document with my name as the Person staying in that address.
What alarms me most is that I have been able to change my ICICI bank address without any problem with the same set of documents. I have just had my address changed in the bank so I will have to wait another quarter to receive the statement. I have currently started working and I am still living with my parents. I cannot submit any document which has my name currently mentioned for this address. Why am I having to give so many documents when someone has already come and verified in this same address and my mother has signed the paper??
This is absolutely no way. I feel that the executives are acting like uneducated people and not being able to understand this thing logically.
I am sure the person who reads this mail is educated enough to understand what I am talking about. If nothing works out, which I think should not happen if you have understood what I am saying, I am ready to submit an Airtel Broadband Bill, but that will have my FATHERS NAME.
I expect a very prompt revert with a solution from your side. Else I would be compelled to take this up with other authorities.
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