Yatra.com
Non refund of cancelled ticket

Hi,

I had booked a ticket for my mother from Bangalore to Delhi on 20th May. Then our plans changed and I wanted to cancel the ticket. I called yatra.com customer care no. 09871800800 on 21/June and they told me the cancellation charges. I confirmed that and they processed the cancellation and told that the amount will be credited back to my a/c within 3 working days. I checked again on 27/June morning that neither the ticket status was shown as cancelled nor the ticket amount has been credited back. I called again on customer care and they said that ticket got cancelled on 21/Jume and I will get the refund by 3 working days. When I asked them why they are taking more time there was no answer. When I asked for supervisor / higher authority the customer care lady hung up the phone. I am suspicious as these people have really cancelled my ticket or not. Please help me getting my money back.

Thanks,

Lokesh Prabhaka