I had booked a international ticket for my wife from New Delhi to London for Jet Airways on 13th of April with the following details
MakeMyTrip Booking ID FLTINT10008478407
PNR Number ZVUO3H
Passenger Type Adult
Flight No. 9W-122
From To Departure DEL LHR
Date 28 Apr
Departure Time 13:45Hrs 28 Apr
E-Ticket No. 9768207610
But in time I had to cancel it and i did the cancellation on 25th of April, and a refund of RS 11, 059 was promised to me within 7 days. i also got a automated confirmation mail regarding this.
After this the ordeal started, i tried to contact Makemytrip after 15 days and i was told that there was some problem at the airlines side and i will get the refund back in 5 working days. again this did not happen, i again called on 23rd of May ie after one month now, i was told that the refund has been initiated and the refund will happen in next 5 days, i also got a confirmation mail regarding this from their executive with the following message.
Greetings from MakeMyTrip!
At the outset, we apologize for the inconvenience caused to you due to delay at our end.
Further, please note that the refund is initiated today and would reflect on your card
within 5 working days. Given below are refund details:
Booking ID: FLTINT10008478407
Amount: RS 11, 059
Let me assure you that what happened in your case is not typical of Makemytrip’s level
of customer service. We continue to be committed to providing you and all of our
customers with the highest standards of service in the industry.
For any further assistance we are available round the clock on our toll free numbers.
You may reply to this email or write to us at [email protected]
or visit us at www.MakeMyTrip.com.
Yours Sincerely,
prabhjit
Again a false promise, i called them again on 1st of june this time another executive Rohit Anand promised me that the refund amount will reflect within 3 working days.
I called them again today but the customer care just hung up on me on after asking me to wait while he transfers the call to the concerned person.
There is no work ethics at MakeMyTrip and the personnel there just fool around with customers wasting their time and energy with no fault of their.
They make false promises which are never kept.
Hope people will take precautions from my experience and deal with caution with MakeMyTrip.
and if there is a Makemytrip person reading this post then help me with closing this issue
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