I joined the India today book club on 30-aug-09 (invoice date) and payed a total of Rs. 2598, where in which i was subject to get 12 books, a holiday voucher and return air ticket voucher.
It has been more than 3 months but i am have not recieved the holiday voucher, air ticket voucher.
I tried to activate the same though there website but everytime i tried doing it, either website is temporarily unavailable and at times it is under service.
Before becoming the member, i got more than 20 calls from there side and since last three months i have called for more than 20 times to there customer care no. and have put acrossed more tha 20 mails but there executives have misbehaved with me and have even told that " to kya huya agar aapko complimentory gifts nahi mille, books to mill gayi naa".{ what happened that you didnt got the complimentory gifts, you have got the books}
Membership No. - ITBC09101999
Invoice date - 30 August
Please advice me on the same.
For better picture, am attaching all the mail exchanges between me and there executives.
rohit khambra to Response
show details 9:37 AM (25 minutes ago)
I dont want to hear all this absurd from you.
Just give me ID of your senior official.
Rohit
- Hide quoted text -
On Tue, Dec 8 at 4:22 PM, Response wrote:
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we request you kindly wait for 24 more hrs and then you can claim your gift as mentioned below:
Please visit on www.bookstoday.in/promos.htm
Fill your unique code number (printed on your invoice).
Fill your email id [email protected]
Please take a printout for the terms and condition.
In case you find any difficulty please get back to us.
Please note your Membership number ITBC09101999 for your future references.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Amit Kumar
India Today Book Club
From: rohit khambra [mailto: [email protected]]
Sent: Monday, December 07 12:21 PM
To: response (ITBC)
Subject: Re: Activation of holiday voucher
Still unable to register.
can i get to your senior?? or you people are now forcing me to go to consumer court.
Rohit
On Thu, Dec 3 at 11:07 AM, Response wrote:
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that due to some technical problem your unique code was not activated. We have forwarded the complaint to our concerned department to activate the unique code. We request you kindly wait for 24 hrs and then you can claim your gift as mentioned below:
Please visit on www.bookstoday.in/promos.htm
Fill your unique code number XXXXXXXXXXXX
Fill your email id [email protected]
Please take a printout for the terms and condition.
In case you find any difficulty please get back to us.
Please note your Membership number ITBC09101999 for your future references.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Amit Kumar
India Today Book Club
From: rohit khambra [mailto: [email protected]]
Sent: Wednesday, December 02 9:26 AM
To: response (ITBC)
Subject: Re: Activation of holiday voucher
I am still unable to download the same.
I am now forced to take the legal action and will move to consumer court and raise the issue against India today book club as a case of cheating as since last 4 months i am trying and asking for help from your side but in vain.
Regards
Rohit
On Fri, Nov 6 at 1:46 PM, Response wrote:
Dear Member,
We apologize for the inconvenience caused to you in this regard.
With reference to your mail, we would like to inform you that the site’s maintenance is completed so we request you kindly re-try and claim you free gift.
Assure you of our best possible services always.
We shall be happy to render any further assistance or clarification that you may require.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, all 7 days) or write to us at:
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards
CHETAN ARYA
India Today Book Club
From: rohit khambra [mailto: [email protected]]
Sent: Wednesday, November 04 4:20 PM
To: response (ITBC)
Subject: Re: Activation of holiday voucher
Mr Amit,
Can you please provide me the contact details / mail id of your senior official?
If you check the entire conversation, you will come up with the same response i have got every time that your website is out of order or down due to maintenance.
I have been trying to get login since the day i have recieved your book courier and it has been more than 2 months.
So without wasting my much time, please forward this message to your higher officials and ask them to have a discussion with me or am already planning to go to Consumer forum for the same.
Regards
Rohit
On Wed, Nov 4 at 3:30 PM, Response wrote:
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail, we would like to bring this to your kind notice that the site is currently down for maintenance. Kindly wait for some days and than you can claim your gift as mentioned below:
Please visit on www.bookstoday.in/promos.htm
Fill your unique code number (printed on your invoice)
Fill your email id [email protected]
Please take a printout for the terms and condition.
In case you find any difficulty please get back to us.
We value our customer and trust that you enjoy our products.
Request you to have faith in the company and we won’t let you down.
We shall be happy to render any further assistance or clarification that you may require.
Assure you of our best possible services always.
For further queries, please feel free to get back to us.
Or Call us on our Helpline Number (011-40502424) 9:30 AM TO 6:30 PM, all 7 days)
Thanks & Regards
Amit Kumar
Executive Relations
India Today Book Club
From: rohit khambra [mailto: [email protected]]
Sent: Tuesday, November 03 2:57 PM
To: Feedback
Subject: Re: Activation of holiday voucher
Mr Sami Hasan,
I would like you to please go through the entire mail conversation.
I have been seeeing your server problem since 1st day i am trying to login into.
I tried it again and failed!
If your customer service team wants to help me in anyway, than please login on my behalf, complete my registration form and revert me with those forms which has to be filled and send back to you.
I dont want your kind words and regrets and sorry. What i want from your side is that if your ca actually resolve my query?
Regards
Rohit
On Tue, Nov 3 at 2:05 PM, feedback wrote:
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail, we would like to inform you that there was some server problem so the inconvenience caused to you but the problem has been resolved and now you can claim your gift as mentioned below
Please visit on www.bookstoday.in/promos.htm
Fill your unique code number - (printed on your invoice)
Fill your email id -
Please take a printout for the terms and condition. In case you find any difficulty please get back to us.
Your valuable association with India today book club means a lot to us
Assure you our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Thanks and Regards,
Sami Hasan
India Today Book Club
From: rohit khambra [mailto: [email protected]]
Sent: Monday, November 02 9:51 AM
To: Feedback
Subject: Re: Activation of holiday voucher
Dear Mr Chetan Arya,
Please note the info you required:
Invoice no: XXXXXX
Order no: XXXXX
Membership no: ITBC09101999
Name & Address: XXXXXX
Kindly take the necesary actions and revert ASAP.
Regards
Rohit
91 99797 16466
On Sun, Nov 1 at 2:54 PM, Feedback Club wrote:
Dear Member,
Thanks for writing to us.
With reference to your mail we would like to request you kindly provide us your order ID or order booking id along with your full address, so that we can check the details and inform you the same.
Waiting for your revert.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For further queries, please feel free to get back to us at
[email protected] or for any query please call us at 011- 40502424 or SMS ITBC to 52424 or write to us at,
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards,
CHETAN ARYA
India Today Book Club
From: rohit khambra [mailto: [email protected]]
Sent: Saturday, October 31 3:38 PM
To: Feedback
Cc: [email protected]
Subject: Fwd: Activation of holiday voucher
To whomsoever it may concern
Refer the below mail, I am still unable to login and do the needfull.
Kindly send me the booking request form for both - Holiday voucher and Return air ticket voucher so that i can avail the scheme.
Best Regards
Rohit
&&&- Forwarded message &&&-
From: Feedback Club
Date: Sat, Oct 10 at 10:47 AM
Subject: RE: Activation of holiday voucher
To: rohit khambra
Dear Member,
We apologize for the inconvenience caused to you in this regard.
With reference to your mail, we would like to inform you that the site’s maintenance is going on so we request you kindly try after some working days.
Assure you of our best possible services always.
We shall be happy to render any further assistance or clarification that you may require.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, all 7 days) or write to us at:
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards
Sushil Kumar,
India Today Book Club
From: rohit khambra [mailto: [email protected]]
Sent: Wednesday, September 30 1:56 PM
To: Feedback
Cc: [email protected]; rohit khambra
Subject: Reg: Activation of holiday voucher
To whosoever it may Concern
Refer the subject, I joined the India today book club on 30-aug-09 (invoice date) and payed a total of Rs. 2598, where in which i was subject to get 12 books, a holiday voucher and return air ticket voucher.
It has been more than 20 days that i have recieved the books and i want to avail my holiday and air ticket vouchers as well.
I am trying to activate the same though your website since last couple of weeks but everytime i try doing it, either your website is getting temporarily available and at times it is under service.
Although i have login into "round air ticket voucher" but am unable to do so in "holiday voucher".
I have called at your customer service centre for 3 times and I am very much disappointed with there replies also.
During last call made, i spoke to Mr Amit Kumar and he again gave me the repeated excuse that the server is down and that i have to call back again tomorrow. I asked him to please forward the call to your senior official which he denied and unable to solve my query.
Before becoming the member, i got more than 20 calls from your side and today when i asked to arrange a call to me whenever your server starts, the reply i got " there is no facility to make outbound calls".
Understand there might be few problems persisting in the server and in website but i must be properly adviced about how should i proceed.
Awaiting for your prompt reply.
Regards
Rohit Khambra
91 9979716466
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