I had cancelled my flights (worth Rs7800) which i had booked through makemytrip. The booking date and the cancellation date were the same: 8Sep. An amount of Rs 6000 was to be refunded to me by deducting a cancellation fee of Rs 1800.
Initially i was refunded Rs7800 but then later Rs 4800 were again debited from my account without my permission. The authorization to debit is only made for one time payment, how is this possible that makemytrip could debit from my account twice and that too an amount of Rs 4800 instead of Rs1800. This is fraud.
My troubles were not yet over. I mailed and called them several times in the following 40 days. They mailed me that my money would be refunded to me on two different occassions, i was told to wait for 14-21 days both times, but this was never done on both occassions adding to my helplessness and discomfort.
Ever since i am waiting for an answer but they didn't even bother to reply. Clearly they didn't think that this was their obligation to be fair to their loyal customer.
As an online customer i can only call or mail them in case of discrepancies and thats's why they have taken their customers for granted.
So now i have no other choice but to go to consumer forum regarding this online fraud that makemytrip is a part of and thinks that it can escape on deceiving and harrassing its customers.
Please take a notice of this and help me to make makemytrip pay for my desparation, discomfort and harrassment.
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