Hi There, I had booked a product online on Gift360.in website (Nova Grooming Kit) on 22 June. There was some problem in booking online, so they called me on 25th June & booked this product on phone. They took my credit card details on phone call. I waited for 4 weeks for delivery but i didnt get it. I contacted them about it, they said the product is not available with us, you can order another product for the same price range. I was reluctant about their service & asked them to cancel my order & refund my money back. Since then i am talking to them every week about my money. Every time i got the same reason, your cheque is ready but concern department person is not available to sign it. Its been 7 months since i booked my product, i am still getting my refund. I have email conversation with them saying we will send you the cheque today & etc. Could you tell me any way to take legal action about it?
My order details are as below-
first order number - 1171, They did not give me any order number second time as they booked my order on phone & asked me to mention my phone number while doing inquiry about my product. that number is 7760531981, Price - Rs. 1, 816, They also gave me the cheque number which they got ready for me but never sent it to me, don't know why? I am expecting strong action about it.
Thanks.
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