To the Manager,
Firstly, we would like to express our unsatisfaction and disappointment that it is imposible to reach any of your sales personnel until we are force to pay RM1.95 per minutes call to your sales personnel to raise some issue of after sales service matter. From the customer stand point, we strongly feel that this is a kind of cheating behaviour as we have no other alternative to call for some clarification.
Secondly, I am acting on behalf of my boss to book the flight to Singapore on 17th April.
Booking No: B7M8CL
I have accidently confirmed the flight by overlooking the payment for Supersize Medium (up to 20kg) which has been pre set by your company. I have noticed it and immediately wanted to draw back the reservation but it was impossible with your booking system. We do not required the extra baggage fees as we dont carry any baggage. Therefore, I have tried to call your service personnel many times at your tel no: 03-21719333 as i refuse to pay RM1.95 per min call. And your auto answering system has actually taken me round the world and yet still failed to reach any of your personnel nor a channel to voice out my predicament.
Finally, I have no choice but to call the paid tel no. and I was told to write in to appeal the above stated refund. I hope you could help us and work out the refund to us.
Your understanding of the above matter is highly appreciated.
Thank you.
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