I AM NOT SURE WHAT VALUE DOES DTDC HAS FOR INDIVIDUAL CUSTOMERS. AS FEEDBACK FORM ASKS FOR ORGANISATION NAME, WHICH MAKE ME THINK THAT INDIVIDUAL CUSTOMERS ARE NOT VALUED. WELL THIS IS NOT MY EXACT PROBLEM. I HAVE SENT A COURIER USING DTDC SO VERY UNPROFESSIONAL AND PATHETIC COURIER SERVICE AGAINST REFFF: B77883338 ON JANUARY 24TH IT HAS YET NOT BEEN DISPATCHED TO THE DESTINATION, WHERE I CAN SEE AS PER THE ONLINE TRACKING SHIT, IT REACHED JHANSI ON 27TH JANUARY BUT NOT DELIVERED YET, IS DTDC TEAM THERE TRYING TO FETCH EGSS OUT OF IT. THEN I RAISED A COMPLAINT AGINST REFF: FDB0080513, NO ONE BOTHERED TO REVERT. DON'T WHAT IS HAPPENING WITH MY CONSIGNMENT, WHETHER IT WILL BE DELIVERED OR NOT. I WOULD HAVE RATHER SENT IT THROUGH NORMAL POST AND SAVED MONEY RATHER THAN PAYING DTDC FOR QUICK DELIVERIES, IT WOULD HAVE BEEN DELIVERED BY NOW FOR SURE. I DON'T KNOW WHY DTDC IS SPENDING SO MUCH ON CUSTOMER SERVICE MEASURES, WHEN THEY DO NOT HAVE CONTROL ON CORE BUSINESS. WELL I AM A CUSTOMER AND CANNOT RESIST MYSELF WRITING THIS LONG MAIL AND I KNOW THERE WILL BE NO REPSONSES FOR THIS EVEN. THIS IS SO DISGRACEFUL ON GROUPS LIKE ADAG.
VERY POOR AND PATHETIC EXPERIENCE, OVER THAT EVEN THE NUMBERS GIVEN ON THE WEBSITE ARE NOT WORKING AND THE FUNNIEST PART IS THAT THERE CORPORATE OFFICE NUMBERS ARE RINGING NO ONE PICKING UP THE PHONE< BECAUSE THEY KNOW SOMEONE WILL BE THERE ON THE OTHER SIDE TO TALK ABOUT THEIR PATHETIC SERVICES
0 comments