Kind Sir/Maam,
I Mr. M.D. Khan would like to complaint and bring to your notice the inconvenience and unprofessionalism i faced because of Air india staff. I am a regular traveller.
On the 17th of April, I was supposed to travel from Mumbai to Madras with your airline on flight AI 640, My booking was confirmed. Unfortunately, upon reaching the airport i was informed that my booking had been cancelled becasue of non-avaialability of seats. I was rebooked for another flight. On confirming with your gorund handling staff Mr. Shivgankar, i was informed that even the next flight was full and i was not promised a seat on the next flight either. I was advised to take another flight since i had to reach my destination urgently. I was promised full refund on my ticket by your staff.
After 3 days when i came back to Mumbai, i informed my travel agent regarding the same, he refused to refund the amount because upon his confirmation with the airline, he was informed that i had already utilised my ticket. When i confirmed with your customer care executives, airport authorities and Mrs. Marini Fonseca, Who is your deputy manager for refunds i was informed that my ticket had something called as 'FIM EXCAHNGE' mentioned on the telex copy. I clearly didnot understand the term 'FIM EXCHANGE'. On confirming with Mrs. Fonseca, i was told that my ticket has already been utilised. The new ticket no. which i recieved form your call center is 0984500253526 which according to them has been utilised. I have not utilised any ticket so far. i got to know later that i was entitlted to recieve another ticket which your groud staff never offerred me and i was later forced to purchase another ticket of another airline, i have proff of travel with Kingfisher airline, i was not offerred any choice or alternative soultion.
I have never faced such inconvinince, and lack of support from your staff before. I would like you to look into the matter with serious concern and give necessary directives regarding my refunds. I would appreciate it if you would remove the FIM exchange point mentioned on my ticket and also give directives for fast refunding. i have mentioned all my details below. Kindly look into the matter. Your airline has a good reputation and esteem, i hope i will hear a positive reply. i donot intend to take serious or stern actions until forced to.
My actual ticket no. 0989768371715
Airline ref.: no. was J7LGQ
Flight no.: AI 640 cancelled
Date: 17th April
Rebooked FLIGHT NO. IC 972 which i have not travelled on.
New ticket no. which i recieved form your customer care personnel:
Contact no. 9967270125
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