I travelled from Phoenix to Chennai with my wife in Air India AI126 on Dec 5th. I checked in 5 baggages at the Phoenix Sky Harbour Intl Airport. I paid penalty of $350.00 for 1 extra baggage and extra weight in 1 baggage.
When I reached the chennai airport, none of the 5 bags were delivered to me. I gave a complaint and opted to come and collect it in the airport as soon as the bags are available. I collected 3 bags, 1 bag and 1 bag on 08/12, 09/12 and 11/12 respectively.
When I opened the bags in my home I found out that many items are missing. Some body has opened all my bags and selectively stolen many valuable items. Around 20 items are missing and their combined worth crosses to $1000.00 .
This has caused so much of metal stress and also monetary loss. Some of the items cannot be bought here and they are priceless gifts.
Despite collecting a fine of 350 dollars my baggages were not handled properly. Shame on Air India for employing crooked people who makes second income by stealing their own customers property.
Imagine one person running around numerous stores in US and buying gift items for their loved ones and another person sitting under the safe cover called Air India and selectively stealing all those items as per his wish. Air India has policies which are more robber friendly than customer friendly. This is how it works in Air India
They pay compensation on a weight basis. For example : 1 Kg of goods lost = 500 Rs/
Valuable items that I lost like the Ipod, Watches, PS3 Games don't weigh much. At Air India, Apples are not compare with Apples.
They have their own rules which only help the cause of robbery and increases suffering to the passangers. AI theifs are so smart to steal only the watch and leave the hard case as it is. This means less wieght loss and AI is happy to pay less compensation. This is how AI is breeding a group of white collar robbers.
Below is list of items that were stolen from me. Value in US Dollars is given next to each item :
Brookstone Rolling clock (2) - 30
Brookstone Time projecting clock - 35
Fossil Watch - 103
Citizen Watch - 65
PS3 Games (5) - 5 * 40 = 200
Armani Cent (2) - 120
Sport French cent - 65
Playboy Cent - 30
Ipod Nano 16 Gb Black - 190
Sony Mp3 Player - 35
Cannon Camera - 130
Nursery Rhyme CDs - 20
Total Value is - $1, 023
Name: Samuel Anand Prince / Prabakar Joseph
File Reference: MAAAI37156/07DEC09/0505GMT
Flight Date: UA656/05DEC/AI126/05DEC/AI640/07DEC
Bag Tags: UA650126 UA650127 UA648946 UA648947 UA648948
Air India should be banned from operating Intl flights as they don't have Intl standard and spoil the country's image.
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