India Today
Gift not delivered

I took a subscription to time magazine on the basis of a promotional offer

by India Today, their distributors in India -- a free luggage set -- last year

in november.

it is now september and they are not honouring their commitment, despite

dozens of emails, and even a mail to time asia, who just washed their hands

off, saying contact india today.

this is their latest correspondence. dated 30-8. they sent about

a dozen more earlier. it's shameful that a company like aroon purie's

india today group can do this.

let not others fall prey to this unethical promotions.

shiv,

deputy editor,

the hindu,

chennai.

this contrasts starkly with Open magazine, who sent their

promised coffee book immediately.

Dear Mr. Shivakumar,

This is with reference to your e-mail in regards to the non receipt of gift.

We sincerely regret the inconvenience caused to you regard gift. Due to some unavoidable circumstances we could not dispatch the gift earlier to you. We assure you that this time the gift shall be delivered to you within 8-10 working days.

Hope you would understand our limitations and co-operate with us.

Please feel free to get back to us for further assistance/clarifications.

Assuring you for the best possible services; always.

Regards

Nigar

(Customer Care) Executive

Please quote your Subscription Number 30863245 in all future correspondence.