Sir,
i am a frustrated home user of your product (hp dv6 pavilion 3049tx serial no ina0291021b laptop pc). i purchased it on 27.09.10 and till then often i have to submit it about 9-10 times in this short period .this easily proves the inferior quality of your product.
there are following complains that wants your concern.
there is inadequate documentation and information in respect of the terms and conditions of warranty and after sales issues . i have been severely verbally misguided by your technical support as one fine day miss shweta an employee at help-desk informed me about a total replacement of laptop product if a part being replaced more than 3 times . consequent to her advice i registered a case for complete replacement it was astonishing as later a guy from customer relation informed on phone that there is no such provision of complete replacement. this is highly disgusting and pitiful from your company to inform me after holding the laptop for roughly a fortnight.
i noticed a peculiar aberration in my laptop monitor that it shows dot-dot like noise (to be more precise a salt and pepper like noise) if it is tilted a little from the normal viewing angle . one of your service center took it as a problem but others are not able to understand what i am telling to them . when they was able to identify what i am telling to them then they told me that it is unique feature of HP is t possible that HP is providing an irritating feature. I've inquired for the documents proving the subject then they told me to inform me later whenever they will be able to find the proper answer.it has been 2-3 months and till now they didn't inform me anything.
it is pitiful to note that substandard parts have been provided during all the service complains attended so far by the service cent-re. you are competent to dig out the history of repaires done at the respective service centers . additionally i supplement here for you information that: Speakers replaced 4 times, ac adapter has been replaced once and optical dvd drive has been replaced twice.
i purchased your product with a strong faith on your company in spite of the high price and inferior specification with contemporary products of other make.but from last 11 months i am regretting my own decision because there is no consumer satisfaction at any end no body has ever told me where to complain or where to go for proper resolution of my problems . i was thinking earlier that there may be a case that my piece is faulty or some manufacturing faults happened but it is sorry to say everybody in my knowledge having the same or the other model of your's having the same problem as me.
this not only bad for me as i am not getting a bit what i wanted after spending 53000 RS but it also bad for your companies reputation as through me around 30to 40 of your customers deviated towards other companies.
so this a kind request to solve my problems and provide me the proper solutions whether it is through right and healthy parts or complete replacement.
regards.
NAVEEN PANDEY
KANPUR
(model name/serial no: Hp pavilion DV6 3049 tx / INA029021B)
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