ITBC membership no. is ITBC 09117944.
My order no. is OGA 090068757, of Sept 23.
Non-Delivery of goods ordered.
I was offered a “Vijayadashmi offer” by INDIA TODAY BOOK CLUB (ITBC) as mentioned below:
KINDLY FIND THE ATTACHMENTS OF OUR "VIJAYDASHMI" OFFER ONLY FOR 10 CUSTOMERS OUT OF WHOLE INDIA, FOR INDIA TODAY BOOK CLUB MEMBERS!!!
SAMSUNG TOUCH SCREEN MOBILE PHONE (11500/-)
PHILIPS HOME THEATRE 5.1 CHANNEL (10489/-)
FUJIFILM A-100 DIGITAL CAMERA (5999/-)
PAY JUST Rs. 9498/- FOR ALL THE THREE THINGS.
NO TERMS AND CONDITION AND NO HIDDEN COAST.
IF INTERESTED REVERT BACK WITH CONTACT NUMBER
It may thus be observed from the foregoing, that the offer is for all three items and there is no mention of any free gifts. Going by the lucrative offer and the standing of “INDIA TODAY”, I agreed for the offer and the requisite payment of Rs 9498 was made by me on September 22. I was promised by the executive of ITBC (Mr. Dilip) that the goods would reach me within 10 days.
I received Consignment No. 43588408356 containing the Samsung Mobile phone on October 4 The Invoice no.for the Samsung phone is ORA 090067343 of Sept 25, The invoice mentioned that I would be required to log into their site to claim my free gifts. Earlier all the three items was indicated as one order and in the invoice they have indicated that the other two items are free gifts. Till date, I am unable to log into the site to claim the other two items of the Special Offer viz. (i) The Philips Home theater System and (ii) the FUJIFILM digital camera as the indicated in the offer. Their site indicates that the offer is closed. Also, while trying to contact the given phone number, recorded music is being played for prolonged period of time and after a long wait everytime a different executive replies stating that their site has been experiencing difficulties and hence unable to comment upon the status of my order.
This has been going on for the last two months and innumerable correspondences and phone calls have not resulted in any positive outcome. Of late, ITBC has stopped replying to my mails. Copies of mails exchanged with ITBC are appended as testimony of my claims for your kind information and record.
Under the circumstances therefore, I feel helpless and cheated and I am constrained to approach an esteemed organization like yours who have been doing a pioneering work in settling consumer grievances.
I have observed that you have been able to help out several victims of India Today Book club. Could you please look into this matter and see that justice is done. Such fraudulent activities under such esteemed banner needs to be given wide publicity, stopped forthwith and the officials concerned should be booked for the offences, so that gullible common man customers are not cheated.
This email is my last hope of getting justice.
Thanks & Regards,
D.D.Bhattacharjee
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