After getting a mailer from India Today Book Club for a combo offer of a Digital Camera with holiday and air ticket offer, I placed the order for the same (Order no M-COMMERCE/ 0GA090083675 Date is 27-OCT-09). The order value was Rs. 5298 which was fully paid upfront by me through credit card.
On sending a reminder for the same after not receiving the item for next fortnight I received a mail from the company on 14. Nov 09 which stated that the ordered item is out of stock and asked for my credit card statement for processing the refund. Accordingly i sent them the credit statement showing the payment of Rs. 5298/-. After waiting for 15 more days and after receiving no response from their end I called their customer care No. and i was told that the item was sent and has been returned as undelivered. This was a plain lie as no communication was sent to me in this regard. On being asked for a refund the customer care executive stated that this will take further 25 days to process and refused to provide any address or any alternative numbers for communication in this regard. I sent several reminders to the company in this regard but except for one email response claiming to look into the matter no action whatsoever with regard to refund of the amount has been taken by the company.
From the harrowing experience of mine I would like to inform all readers to forewarn about the working of this company "India Today Book Club" that lures consumers by sending mailers promising bargains and fancy offers and gobbles up their hard earned money leaving them high and dry to communicate with a company that operates like faceless, nameless ghost. This company ITBC is a scam that is like any other fishing scam on the net. BEWARE of INDIA TODAY BOOK CLUB
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