FW: Compliant - order # OGB090000942
From: Luthra, Preeti ([email protected])
You may not know this sender. Mark as safe|Mark as junk
Sent: 04 March 22:48PM
To: [email protected] ([email protected])
INTERNAL: The contents of this mail are restricted to being within Patni. Its non-compliance violates the Patni BPO policy
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From: Luthra, Preeti
Sent: Tuesday, September 29 3:36 PM
To: '[email protected]'
Subject: FW: Compliant - order # OGB090000942
INTERNAL: The contents of this mail are restricted to being within Patni. Its non-compliance violates the Patni BPO policy
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Luthra, Preeti
Sent: Tuesday, September 29 3:35 PM
To: '[email protected]'
Subject: Compliant - order # OGB090000942
INTERNAL: The contents of this mail are restricted to being within Patni. Its non-compliance violates the Patni BPO policy
Hi,
This with reference to my Membership no ITBC0993117, I had called three weeks before and filled a complaint (complaint # 2040550) stating that there are two things missing from the Item K0443 i.e memory card and Camera pouch. I was told by the executive that my complaint has been forwarded to the concerned department and I will receive these two things within two weeks time.
Today again when I called your customer service department, the executive told me the same thing which I heard three weeks back. I wanted to speak to the manager and was kept on hold for 25 mins. After being on hold for so long, my call was still not passed to the supervisor. The agent told me that the Kodak company is providing and not India Today.
I fail to understand this as it is mentioned on the package that Camera, Memory card and camera pouch is inside. Is India today keeping these two things with them and giving half package to the customer.
I don’t expect India Today to provide such pathetic customer service. I need an explanation on this as this seems that you are cheating your customer.
Regards,
Preeti Luthra
9811988216
FW: Compliant - order # OGB090000942
From: Luthra, Preeti ([email protected])
You may not know this sender. Mark as safe|Mark as junk
Sent: 04 March 22:48PM
To: [email protected] ([email protected])
INTERNAL: The contents of this mail are restricted to being within Patni. Its non-compliance violates the Patni BPO policy
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Luthra, Preeti
Sent: Tuesday, September 29 3:35 PM
To: '[email protected]'
Subject: Compliant - order # OGB090000942
INTERNAL: The contents of this mail are restricted to being within Patni. Its non-compliance violates the Patni BPO policy
Hi,
This with reference to my Membership no ITBC0993117, I had called three weeks before and filled a complaint (complaint # 2040550) stating that there are two things missing from the Item K0443 i.e memory card and Camera pouch. I was told by the executive that my complaint has been forwarded to the concerned department and I will receive these two things within two weeks time.
Today again when I called your customer service department, the executive told me the same thing which I heard three weeks back. I wanted to speak to the manager and was kept on hold for 25 mins. After being on hold for so long, my call was still not passed to the supervisor. The agent told me that the Kodak company is providing and not India Today.
I fail to understand this as it is mentioned on the package that Camera, Memory card and camera pouch is inside. Is India today keeping these two things with them and giving half package to the customer.
I don’t expect India Today to provide such pathetic customer service. I need an explanation on this as this seems that you are cheating your customer.
Regards,
Preeti Luthra
9811988216
&&&&&&&&&&&&&&&&&&&&&&&&&&--
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