Can anybody help me with india today book club refund... I placed an order on 3rd of march... but they sent me less items than what they promised so i had no option to cancel it... now for past 6 months i have been mailing and calling them my phone bill for india today book club has gone to 500 now... but ever time there is only one answer we have forwarded your complain and it will be done in a next week or so... This is ridiculous behavior...
check these mails
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It has now been almost 1 month since i was said that the refund request no is generated but has not been uploaded in the system... This way too much time. Urgently send me my refund reqest no and send me my money.
&--Original Message&--
From: Response
Sent: 11/06 12:44:01
Subject: RE: Cancellation of orders. ITBC10306415
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that we have already
forwarded your complain to our concern department and we are following the
matter with them. We request you that kindly wait for some days. We will do
the needful soon.
We appreciate your patience and hope that you shall bear with us in the
interim.
We value our customer and trust that you enjoy our products.
Request you to have faith in the company and we won't let you down.
We shall be happy to render any further assistance or clarification that you
may require.
Assure you of our best possible services always.
For further queries, please feel free to get back to us
[email protected] or Call us on our Helpline Number (011-40502424,
9:30 AM TO 6:30 PM, and all 7 days)
Thanks & Regards
Lalit
Bagittoday Team
&--Original Message&--
From: Kushal Shah
Sent: Friday, June 11 11:23 AM
To: response (ITBC)
Subject: RE: Cancellation of orders. ITBC10306415
I called up your call cener to and was informed that the refund request no
is generated but not updated in the system, so i would like to get that
refund request no that is generated for my 4 orders linked to order id
440024620 and 440024629...
regards
Kushal shah
&--Original Message&--
From: Response
Sent: 26.05.2010 14:52:58
Subject: RE: Cancellation of orders. ITBC10306415
Dear Member,
Please accept our sincere apologize for the inconvenience caused to you.
With reference to your mail, we would like to inform you that we are
escalating your matter with our concern department so we request you kindly
provide us some time.
We shall be happy to render any further assistance or clarification that you
may require.
Please call us on (011-40502424, 9:30 am to 6:30 pm, all 7 days) or email at
[email protected].
Thanks & Regards,
Piyush Thapa
Executive-Customer Relations
India Today Book Club
&--Original Message&--
From: Kushal Shah
Sent: Wednesday, May 26 11:42 AM
To: response (ITBC)
Subject: RE: Cancellation of orders. ITBC10306415
I wanted to get the refund request no of my 4 orders linked to order id
440024620 and 440024629. i was told on call center no that i will get it on
monday.
regards
Kushal shah
&--Original Message&--
From: Response
Sent: 20.05.2010 14:02:52
Subject: RE: Cancellation of orders. ITBC10306415
Dear Member,
Please accept our sincere apologize for the inconvenience caused to you.
With reference to your mail, we would like to request you kindly provide us
some more time for the same.
We shall be happy to render any further assistance or clarification that you
may require.
Please call us on (011-40502424, 9:30 am to 6:30 pm, all 7 days) Or email
at [email protected] or [email protected]
Warm Regards
Sukant
India Today Book Club
&--Original Message&--
From: Kushal Shah
Sent: Wednesday, May 19 10:05 AM
To: response (ITBC)
Subject: RE: Cancellation of orders. ITBC10306415
It has been 15 days but i have still not received the refund and when i
called call center i was told that the refund request no is not generated.
Also since i called the call center executive he told me that a new request
is generated and original is deleted... This is taking far too much time why
do you delete the request when once decided that you have to give refund on
a particular order id... Plz refund my money back... it has been over 3
months now...
&--Original Message&--
From: Response
Sent: 04.05.2010 13:18:07
Subject: RE: Cancellation of orders. ITBC10306415
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that we have already
forwarded your complain to our concerned department and we are following the
matter with them. We request you to kindly wait for few days. We will do the
needful soon.
We appreciate your patience and hope that you shall bear with us in the
interim.
We value our customer and trust that you enjoy our products.
Request you to have faith in the company and we won't let you down.
Your valuable association with India Today Book Club is prestigious for us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us.
Or Call us on our Helpline Number (011-40502424) 9:30 AM TO 6:30 PM, all 7
days)
Thanks & Regards,
Piyush Thapa
Executive-Customer Relations
India Today Book Club
%%%%%%%%%%__
From: Kushal Shah
Sent: Tuesday, May 04 6:45 AM
To: response (ITBC)
Subject: Re: Cancellation of orders.
Please tell the current status for the request mentioned as per the trailing
mail...
On Mon, Apr 26 at 4:06 PM, Response
wrote:
Dear Member,
We sincerely apologize for the inconvenience caused to you.
In this regard we would like to inform you that we have forwarded your
complaint to our concerned department. Kindly wait for some more time and
you will receive your refund very soon.
Once again we sincerely apologize for the inconvenience.
We will be happy to render any further assistance or clarification that you
may require.
Your valuable association with India Today Book Club is prestigious for us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our
Helpline Number (011-40502424 9:30 AM TO 6:30 PM, all 7 days) or Write to us
at:
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Warm Regards,
Prachi
Executive Relations
India Today Book Club
&--Original Message&--
From: Kushal Shah
Sent: Monday, April 26 12:49 PM
To: response (ITBC)
Subject: Re: Cancellation of orders.
With reference to your mail above i have already rejected the orders
at my doorsteps and i have also got confirmation from your side that
you have received the parcels back on 10 th april... Now what is the
next step to get my refund. The following status is since last 15 days
please tell a step forward.
On 4/26/10, Response
wrote:
Dear Member,
We apologies for the inconvenience cause to you.
With reference to your mail we would like to inform you that as your
order have been fully processed from our end it would not be possible for us
to cancel your order. Kindly refuse the order when it arrives at your door step.
We value our customer and trust that you enjoy our products.
Your valuable association with India Today Book Club is prestigious
for us.
Assure you of our best possible services always.
> For further queries, please feel free to get back to us or Call us on
> our
> Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
>
Warm Regards,
Sukant
India Today Book Club
> %%%%%%%%%%__
From: Kushal Shah
sent: Friday, April 23 4:12 PM
To: ITBC4U; response (ITBC)
Subject: Cancellation of orders.
I had placed 4 orders with india today book club in March. My order id being.
> 440024620
> 440024629
> 440024632
> 440024622
I have cancelled all my orders as i was wrongly informed by your call center
executive that i will be also getting 2 LCD TV's with the orders in my
order placement time. Later on order receipt and re-validation with the call
center i knew that there will be no tv coming so i cancelled all the
orders.
I have got confirmation from your employees at the call center that
you have received all the parcels back at your office on 10 Apr.
After that i have called your call center a few time to get my refund
request nos. but no one seems to know what to do.
Also i was told earlier when i palced the orders that i will get
refund with in 21 days of return of parcel but it has been already 14 days and
still even the refund request no is not genereated.
Request you to please do the needfull at the earliest and refund my
money with in next 7 days.
Regards
Kushal Shah.
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