June 1st
Dear Sir/Mam,
We have purchased an Air cooler of Kelvinator brand from your company delaer name Sangam Steel, Vashi on 25/4/10 (Cash Memo No. - 5963).
On 30th April we faced the problem from the cooler.
Your executive Rajkamal visited the house and said the problem is from blower and we would replace the same in a day's time. Later we called him 'n' number of times (record has been made through postpaid card), but he has exceptional excuses.
On 6th May'10 asked us to talk to Mr. Anvar - 9820659946 another executive of your company; we spoke to him he said the cooler would be repaired by 9th May, 10. But to no avail, my cooler is still suffering and because of that the entire family is suffering.
Dealer had lodged the complaint several times, even I did that and the complaint n umber is THA - 0905100515. Till date the executive from your company, your distributor and your dealer are playing around and no work has been done.
I request you to take tings forward and get my cooler changed, because if in summer the cooler is of no use then its of no use anytime else as well.
Kindly take this mail on serious note, or else i have to go to consumer forum and that would screw up your brand - kelvinator as well as Videocon - parent company brand also.
Regards
Deepti Arora
9820976903/961980882
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