The refrigerator we purchased was burnt recently and I called the customer care. The next day a service person arrived and told us the refigerator can not be repaired. After 3 days LG service centre in Bangalore came an took the refrigerator. Later they told us that the report has been sent to the head office and the head office has agreed to replace with a new one or refund.
I got this information a month back, since then I have no information on the status. Every time I call the service centre, they tell me the same story. every time they tell they are going to provide the standby until I receive a new piece.
I wanted to Escalate the issue to the nect level. I got the number from the Customer Care. But the higher authority do not even have the courtesy to receive the call. The service centre has a land line number which is not working.
I am really worried now since most of my home appliances are LG.
Thanks,
Raghavendra Prasad
91 97402 12530
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