The after sales service of kenstar has been extremely poor. we have registered complaint twice along with multiple follows up with Rajkumar (cell number 9702318502 - complain#THA1312120233) but we didnt get a response. The above mentioned person once mentioned he had brought the spare parts but gave it to another customer. So he would com tomorrow and for about 10 days daily i called and he said he would come the other day but hasnt. The second complaint registered (this time both of our waterboiler were not working) again routed the complaint to the same person rajkumar. He neither called nor picked up the call.
I wonder why a big brand Videocon hires such unprofessional people to do service. It cuts a very poor image of the organization. Its the peak of winter in mumbai and we find both of ur water heaters have deserted us. Our calls are getting closed without anyone attending. We need your service - ASAP.
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