I am furnishing below the details of e mail sent & received from indiatodaybookclub.
From the first day I have informed them that I have been foxed by them into booking a product & making payment for that & requested them to refund my money & then I will send back the parcel. But they are asking me to send the parcel now to process the refund claim. I have no faith in the company. I fear I send back the parcel I will left with nothing - neither the parcel nor money.
Please register my complaint & resolve.
Sooryanarayana Rao
Hello,
I had already informed in the first instance itself in my e mail dated
Tuesday, June 29 9:56 PM that I will send the parcel back after I receive the refund amount. When you expect your customers to pay the money first before receiving the parcel, is it not fair that I expect you to refund the money before I send back the parcel, especiaaly since the product was sent to me despite my requests to cancel the order. Moreover, I do not have faith in your organisation that once I return the parcel I will be refunded money, in which case I will lose both the product & my money. So, I request you kindly arrange for refund of money before I send back the parcel.
Thank you,
Sooryanarayana Rao
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From: Response
To: soorya rao
Sent: Fri, 16 July 2:58:38 PM
Subject: RE: cancellation of booking & refund of money
Dear Member,
We thank you for your mail to us.
With reference to your mail we would like to inform you that your concern would be addressed on priority basis as soon as we receive your parcel and the same is updated in our database.
We value our customer and trust that you enjoy our products.
Assure you of our best possible services always.
For further queries, please feel free to get back to us [email protected] or [email protected] or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Manisha
Bagittoday Team
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From: soorya rao [mailto: [email protected]]
Sent: Friday, July 16 1:39 PM
To: response (ITBC)
Subject: Re: cancellation of booking & refund of money
Hello, thank you for your response.
You informed on 3rd July that my complaint has been fwd to the concerned dept.& they will take up the matter in a few days. It is 15th July today & till today no further communication has been received. What's going on? Please give me time frmae by which, my complint will be addressed. Don't just keep me waiting eternally. Tell them to speed up the matter.
Sooryanarayana Rao
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From: Response
To: soorya rao
Sent: Sat, 3 July 9:48:01 AM
Subject: RE: cancellation of booking & refund of money
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that we have forwarded your complain to our concerned department. We request you to kindly wait for few days. You will receive the same soon.
Your valuable association with Bagittoday is prestigious for us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us [email protected] or [email protected] or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days) or Write to us at:
Warm Regards,
Manisha
Bagittoday Team
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From: soorya rao [mailto: [email protected]]
Sent: Friday, July 02 10:46 PM
To: response (ITBC)
Subject: Re: cancellation of booking & refund of money
Hello,
I have already infomrd you over & over again that I do not want any offers/coupons from you. You please keep it for yourselves. I am reiterating what i have already informed over phone & over e mail that I have no faith whatsoever in your club. I was made to book a product which I did n't want to book in the first place. As you would have seen i had requested for cancellation of the booking & refund of money on the very same day by writing mail to [email protected]; [email protected]; [email protected]; but nobody responded. I did not know the e amil address to which i should have requestd for cancellation. Later when Mr Bhupendra caled me again also i told him in clear terms to cancel my booking, then he told me to contact helpline number. When i contacted the helpline no. i was told that I can send mail after receiving the parcel (as the same was already despatched)
please do not try to convince me to continue. Please understand that I have no time to waste writing to you & calllling you up again & again. So please do not waste my time & money. & arange to refund the money at the earliest.
Sooryanarayna Rao
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From: Response
To: [email protected]
Sent: Thu, 1 July 12:39:32 PM
Subject: RE: cancellation of booking & refund of money
Dear Member,
We sincerely apologize for the inconvenience caused to you in this regard.
We would like to inform you that why you want to refund we are providing you 5000 diamond voucher along with your order.
We assure you to provide our best possible services in future.
Your valuable association with India Today Book Club is prestigious for us.
For further queries, please feel free to get back to us [email protected] or [email protected] or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Manisha
Bagittoday Team
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From: soorya rao [mailto: [email protected]]
Sent: Tuesday, June 29 9:56 PM
To: membership
Subject: Re: cancellation of booking & refund of money
Hello,
Thank you for responding to my mail. After what has happeaned ever since I ordered for a reebok sunglass in March 10, (after a lot of remainders and complaints including one to consumercomplaints.com, I received my money refunded on 17.6.10) and the way I was fooled by mr Bhupendra into beliving that no actual booking would be done (when i had actaully told him repeatedly that i don't want to pay any money or book any product, ) I have lost faith in your club & just want to get my money back. I have cancelled my credit card also. Hence, please arrange to refund & credit it to my ICICI bank account at athe eearliest. aftere which i will send your product back to you (I have not opened the parcel)
Please let me know the details.
Thanking you
Sooryanarayna Rao
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From: memebership
To: soorya rao
Sent: Tue, 29 June 1:53:46 PM
Subject: RE: cancellation of booking & refund of money
Dear Member,
We thank you for your mail to us.
With reference to your mail we would like to inform you are a eligible member of Bagittoday to avail the fabulous offer of Gold box. In this offer we will provide you six gold box, a single gold box contain five diamond voucher each of Rs 5000 and you can use one voucher in a single purchase only. Now kindly confirm your decision regarding the same.
We value our customer and trust that you enjoy our products.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Thanks & Regards,
Sukant
Executive Relations
Bagittoday Team
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From: soorya rao [mailto: [email protected]]
Sent: Sunday, June 27 4:49 PM
To: membership
Cc: Feedback
Subject: Fw: cancellation of booking & refund of money
&-- Forwarded Message &-
From: soorya rao
To: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Sent: Sun, 20 June 5:50:06 PM
Subject: cancellation of booking & refund of money
Dear Sir/Madam,
Iam a member of your bagit today club. I received a phone call on my mobile no. 919845319560 from indiatodaybook club on 15.06.2010. The person introduced himself as Bhupendra from indiatoday bookclub. The no from which i received the call is 911203310700.He was speaking in broken english. IHe told me that as a priviledged member i have been selected for gold box price wirth Rs, 1, 10, 000/-. He told me that I was one of the 3 selected from all over India for the prize. He then told me book for a product to get a booking ID which will be used fro reference when his senior calls for confirming my details. He told me that there are two products - one samsung comcorder worth some 11, 000 & one sony mobile camera worth Rs. 19, 498/-. He told me that I need to give option to book one of these to generate a booking ID for which, I told him repeatedly that I don't want to receive any offer or book any product in order to receive any prize. He persisted and told me again and again that it is just to get a booking Id and there will not be any actual booking. He asked for credit card no.for which I told him that I will not divulge the same on phone. He informed that I needn not give the details orally but just need to feed it on my mobile which willl be recorded by a computer to generate a booking ID. On being assured that I will not be charged anything for the booking I was asked by a recorded system to feed the details of my credit card. I was given a booking no.-1100770393 and was told that i will be contacted by his senior to verify my details.
To my uttter surprise I got a message from ICICI bank saying that I have been credited Rs.19, 498/- on my card on the account of living media india ltd. I tried to contact the 911203310700 and ask why he had cheated me. But I couldnot. Later, i contacyted ICICI bank and informed them about the fraud by indiatodaybook club. They informed me to cancel the booking and when I told them that i was notr able to contact the phone no.of the person who played a trick on me I was told to cancel my credit card immediately so that the transaction does not materialise. i consented for that. But i later received a statement from the bank which shows a credit of Rs, 19, 498/- towards payment to living mediaindia ltd. Delhi. On contacting mthe ICICi bank they told me that as the transaction was already over they could not get it cancelled and asked me to contact living media india ltd. to cancel the booking and ask for refund.
The transaction Id is -380794. Merchant name - Living Media India Ltd. - merchant ID - 4519.
In view of the above facts, I request you to please llok into the matter and please cancel the booking and refund the amount of Rs. 19, 498/-
hoping for a prompt respons from you
Sooryanarayana Rao
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