On 14th April, I got one phone call from INDIA TODAY BOOK CLUB with offer to purchage a Whirlpool Magicook, 25lt Convectional Microwave Oven, by paying just Rs. 7098. I have paid the same via credit card when transfered the call to IVR payment gateway. The payment is made successfully, and I have to wait now to receive the product in three week.
Till today, the product is not dispatch from the ITBC office. I got many call from the ITBC about not able to dispatch the item in GUJARAT, for not available surface line courier service of BLUEDART in anywhere in Gujarat?? I have contacted with BLUEDART Service, who have verygood surface line network in Gujarat. Ahmedabad as well as in my City. But dispatch person were not agree with my reply. He told that, we are going to proceed for refund. I said, "OK, Please refund. if you not able to dispatch, but just you reply the same on email, so I can sure about written confirmation of refund, and go to local market to purchase the product",
On email, what they replying is attached herewith, where they are refuse to give refund., while on phone, they are refuse to send the product.
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Email Communication
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Dear Member,
We thank you for your mail to us.
With reference to your mail we would like to inform you that your order is ready to dispatch and we will dispatch the same on our next lot. So it’s our humble request to you kindly provide us few working days. We will dispatch it soon.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Thanks & Regards,
Richa
Executive Relations
India Today Book Club
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From: Rajesh Patel [mailto: [email protected]]
Sent: Saturday, May 08 4:42 PM
To: ITBC4U
Cc: response (ITBC)
Subject: Re: Ref No. 880105909 - Order No. 0GA100012281
Dear Sir/Ma'am
I am interested to know the status of order as updated by you.
As per phone call recieved to me today from 011204513500 (INDIA TODAY BOOK CLUB), this product will not delivered to me, and we are going to refund the full amount, due to BLUE DART SURFACE LINE service is not available in any place of GUJARAT.
The same when I request on Email, then I am getting different answer.
As per email
"With reference to your mail we would like to inform you that as your order have been fully processed from our end it would not be possible for us to cancel your order. "
If You deliver the product then, It is good, If not delivering then proceed for refund. Don't give dual responce. Delivery department is not ready to dispatch and requesting to ask for refund. Customer Care Center not responding for delivery and denine for refund. No refund - No dispatch, WOW!
It's Ok, the reason given is absolutely wronge, but anyhow, atleast If I will get the refund after 45 Days of payment. Please confirmed me about sure of refund, so I can purchase the item from local market.
Please do not send me any offer SMS or EMAIL from INDIA TODAY BOOK CLUB / BAG IT TODAY.
Also add my mobile number and email in 'DO NOT DISTURB ME' in your database.
Awaiting your immediate response about refund date.
Rajesh Patel
On Sat, 08 May 15:27:37 0530 wrote
>
Dear Member,
We apologies for the inconvenience cause to you.
With reference to your mail we would like to inform you that as your order have been fully processed from our end it would not be possible for us to cancel your order.
Please note your Membership numberITBC10361457 for your future references.
We value our customer and trust that you enjoy our products.
Your valuable association with India Today Book Club is prestigious for us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Thanks & Regards,
Jyoti
Executive-Customer Relations
India Today Book Club
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From: Rajesh Patel [mailto: [email protected]]
>Sent: Saturday, May 08 10:19 AM
>To: response (ITBC)
>Subject: Re: Ref No. 880105909 - Order No. 0GA100012281
Dear Ms. Prachi
>
>I am interested to know the status of dispatch of order as updated by you.
>
>As per phone call recieved to me today by INDIA TODAY BOOK CLUB, this product will not delivered to me, and we are going to refund the full amount, due to BLUE DART SURFACE LINE service is not available in any place of GUJARAT.
>
>It's Ok, the reason given is absolutely wronge, but anyhow, atleast I will get the refund after 45 Days of payment. Please confirmed me about sure of refund, so I can purchase the item from local market.
>
>Please do not send me any offerSMSor EMAILfrom INDIA TODAY BOOK CLUB / BAG IT TODAY.
>Also add my mobile number and email in 'DO NOT DISTURB ME' in your database.
>
>Awaiting your immediate response about refund date.
>
>Rajesh Patel
>On Wed, 05 May 10:26:25 0530 wrote
>>
Dear Member,
We thank you for your mail to us.
With reference to your mail we would like to inform you that your order is fully processed from our end. We request you to kindly wait for few days. We will dispatch it soon.
Your valuable association with India Today Book Club is prestigious for us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Prachi
India Today Book Club
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From: Rajesh Patel [mailto: [email protected]]
>>Sent: Tuesday, May 04 11:14 AM
>>To: response (ITBC)
>>Cc: [email protected]
>>Subject: Order No. 880105909
Dear Sir
>>
>>I have made order on PHONE CALL Received to me against SMS recieved to me on 14th April. SMS REPLY "FCAD"
>>
>>"FREE gifts wrth Rs 9194 with Whirlpool Magicook 25 litre microwave with convection and grill. Buy at Rs 6499 only.7 preset menus. Auto defrosts by weight and time, 10 variable cooking power levels and a child safety lock. Fr more details SMS FCAD to 52424.TnC apply"
>>
>>Order No. 880105909; Paid Rs. 7098 via Creditcard on Telephonic IVR System on April 14
>>
>>Kindly dispatch the same to me. If it is already dispatch then send me AWB No.
>>
>>It is preferable to avail service from 'BLUEDART Serface line', as per my experience.
>>
>>My Address, (already given with order)
>>
>>Rajesh Patel,
>>
>>Contact Details of BLUE DART SERVICE AT MY CENTER
Pincode
363002
Address
BLUE DART EXPRESS LTD
C/O PADMAVATI EXPRESS, 16 LALGURU
CHAMBERS, GR FLOOR, B/H BHARAT
PETROL PUMP, MAIN RD.,
Location
SURENDRANAGAR
Telephone
Customer Service - 02752-232726, 232632
Location - 02752 - 232726, 232632
>>Available Service Details
Services
Outbound
Inbound
Domestic
Yes
Yes
Regional
Yes
Yes
International
Yes
No
Jumbo Box
Yes
No
Dart Apex
Yes
Yes
Dart Apex - Airport to Door
No
Yes
Dart Apex - Door to Airport
Yes
No
Smart Box
Yes
Yes
Dart Surfaceline
Yes
Yes
Airport to Airport
No
No
>>
>>Thank You,
>>
>>
>>Rajesh Patel
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