ITBC company made me swipe 5 times for products already available with me for Rs.61, 000 assuring GOLD FREE GIFT BOX worth DIAMOND / GOLD JEWELLERIES FOR Rs.5, 00, 000 without me tospend additional rupee. Also they assured free gifts for all the 5 purchases. Before swiping the final amount of Rs.31000 I had requested for a email written confirmation from them and they resisted first. Then when I strictly told them that I wouldnot entertain any hidden charges and without written assurance I will not proceed they gave the below email confirmation which I received on 05.07.2010 and that made me to swipe for such huge amount. After everything was done assured items were delivered as and when they felt comfortable andeven the assured free gifts for the above 3 purchase with unique code isnot activated. Knowing their tricky operation since my last swiping after their below confirmation and telecon assurance that after swiping for Rs.31, 000 products on IInd Stage (First stage was already Rs.23, 000 done) I need not spend a rupee and a LS of Rs.5980 for FREE GOLD GIFT BOX was to be swiped and I shall get gift vouchers for Rs.5, 00, 000 to be redeemed in Dedamas or Tanishq website without spending a rupee. This assurance was given by Mr. Tasvin on 05.07.2010 at 1.25 PM. after this only the money was swiped through myc redit card.
Fwd: CONFIRMATION MAIL
Monday, 5 July 3:46 PM
From:
"India Today"
Add sender to Contacts
To:
[email protected]
Dear Sir,
You are selected member customer in ITBC. You are
getting gold gift box along with product (worthRs19000 to Rs29000) in
which diamond jewelery voucher
and that is your last purchasing for this sweepstakes contest
form Rs500000 assured. diamond jewelery
Regard
ITBC
Now for thepast 55 days I have written about 163 emails and I have replies to thetune of about 100 but the answer remains complain is given tot hedepartment and we shall get back to you. They now commi that they would give vouchers worth Rs.5, 000 each and I have to go to thier contract site Surat diamond and select item worth MINIMUM Rs.8, 000 redeem thisvoucher and pay thebalance. The GOLD FREE GIFT BOX worth Rs.5, 00, 000 GOLD / DIAMOND JEWELLERY assured (as per the email commitment) is shifted to discount voucher. Being a big India Today group english understanding should be there. I have so much of written communication from them and I have warned if the assurance isnot kept up then I would submit this legally.
ITBC SHOULD DO DECENT BUSINESS AND IN TODAYS WORLD COMMITTING AND GOING BACK ON THE WORD IS HIGHLY ATROCIOUS. I HOPE SENIOR PEOPLE IN ITBC going through this email will study the correspondence and respond properly as per their commitment.
My Name: R.Sridhar from Chennai: Email ID: [email protected] and my ITBC Code No.10401709. Mr. Sukant and Ms. Manisha have been writing replies to my email but only tendering apologies and irritating me too much
0 comments