Dear Sir, I am putting this complaint against India Today Book Club for not processing the request for refund of amount for reportedly failed online transaction i had made during online purchase of some electronic items. As instructed by the executives from the team, i had been interacting on email with them giving all required details with no success. I would appreciate if you could take this complaint with appropriate authorities to get me the required refund along with interest and damages as part of harasment during the entire period.
Here is the last email i had sent to them
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Dear Sir, Its getting more and more frustrating. I had given you all the details related auth codes in my last reply itself. Giving the same details again for the 6th time.
Transaction Auth Code Amount Product Description
Transaction 1 - T77022 - Rs. 3198/- --Rebok kit - Successfull transaction
Transaction 2 - T77276 - Rs. 3198/- --Swatch Watch - Reportedly failed transaction
Transaction 3 - T77449 - Rs. 3198/- --Swatch Watch - Successful transaction
Transaction 4 - T77972 - Rs. 5298/- --Kodak digital Camera - Reportedly failed transaction
Transaction 5 - T77984 - Rs. 5298/- --Kodak digital camera - Successful transaction
Is there any escalation mechanism you have? I would like to talk/email to your MD or CEO regarding the same. Appreciate your positive reply.
regards,
Sanjeev
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