To
Shri Sudip Chakraborty, Service Manager,
Customer Response Centre,
GNB Road, 1st floor, Silpukhuri,
M.R.Dewan Road,
(Near Goswami Service Station),
Guwahati : 781 003. ASSAM. From,
Gauri Sankar Nath, Office Supdt.-I under GM
Railway Qrs. No. 143/A, East Maligaon,
(Near Gate No.3 of Railway HQrs.)
Guwahati : 781 011 : Assam.
Dated: Maligaon: The 29.7.2008.
Dear Sir,
Sub: Improper handling: Probable manipulation of Aquaguard Purifier
Components by the service personnel of customer care centre.
An Aquaguard water purifier was installed at my residence on 28/9 by your Sales personnel, Mr. Hemanta Gayan. It was rendering satisfactory service. But, about two months back another service personnel dismantled the Purifier on the plea of servicing which was quite un-called for, as I did not find any deficiency in the functioning of the Purifier. It’s a matter of utter resentment, indeed.
While using the same after servicing it is noticed that the Candle container and the purifier as well, has developed with heavy vibration and noise apart from leakage/deposit of black sediment with odd smell and a bitter taste in the filtered water apart from missing of two rubber bushings meant for installation and were re-installed later. No formal certification was obtained against that servicing.
Thus un-necessary dismantling and re-installation exhibits a carelessness and lack of experience in handling of an equipment and I am afraid as to whether the water gets contaminated during its purifying process. The deficiencies and malfunctioning noticed all on a sudden right from the date of the un-called for servicing and I have been reporting to your centre repeatedly.
I would like to convey my displeasure to your honour over the service rendered by your service centre located at Guwahati and solicit an immediate intervention to ensure a satisfactory service of the purifier and supply of proper purified water.
Sir, I may therefore solicit your help to kindly get the matter properly scrutinized by an experienced and responsible service personnel to ensure that the candle and other components are the same ones which were originally installed with the new purifier, well within the warranty period failing which it may compel me to place the facts before the Hon’ble Consumer Forum within Guwahati city jurisdiction to solicit a fair and just opinion.
I shall be thankful for the matter being taken with due seriousness and on priority.
Enclo: Installation particulars.
Yours Sincerely
(Gauri Sankar Nath)
Rly. Qrs. No. 143/A, East Maligaon,
Guwahati : 781 011.
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