Dear Sir,
I Lingam Kripakaran, had booked Pulsar 180 UG4 Black (New Version) and took the delivery on 27/04/09 from authorised dealer GEMS Automobiles Pvt Ltd, Chinchwad.
Within 4 days of the delivery the bike started giving starting problems and seizure of engine while on the run. I had reported this issue to the service team at GEMS Automobile Pvt Ltd, Chinchwad on Saturday 02/05/09. The service incharge there claimed that there was a minor issue in the cable supplying power to the battery and delivered the bike back stating there will not be any further issues.
To inform you there were some engineers from Bajaj Auto Ltd as well who also said the same thing and assured that it was a minor issue and has been rectified.
Today 03/05/09, I again faced the same problem due to which the bike did not start and I had to start it giving a push EVERYTIME. Also the bike stopped in between due to seizure of engine and I had to get the bike pushed physically till my home from Nigdi causing a great humiliation / embarassment to me and inconvenience to the pillion rider.
I strongly feel that the product (bike) supplied to me is DEFECTIVE and therefore the bike needs to be replaced completely or either my total down payment amount be refunded.
I have decided to surrender the bike to GEMS Automobiles Pvt Ltd by tomorrow morning and need a replacement of the complete bike or refund of my total downpayment money. This kind of service from you is disappointing and at the same time it is embarassing for us in front of people to have a DEFECTIVE bike bought 4 days ago.
When we went to the dealer GEMS automobiles Pvt ltd, Chinhcwad on 4/05/09 the works manager Mr Ramakant Ghodke refused to replace the bike and also denied to refund the down payment stating new bikes always have problem.
No response was recieved from the [email protected] team also after sending the above matter to them through mail.
Following details are for your ready information :
Booking No. : 02830098
Chassis No. : MD2DHDJZZSCA22370
Engine No. : DJGBSA38969
Regards,
L. Kripakaran
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