I am Gireesh residing in Trivandrum. I have supposed to get a parcel which is been couriered from Ernakulam by yesterday. Appreciate that the DTDC officials had called me yesterday to inform that the courier has been arrived. But they can't deliver it, since they don't have service in my residence area. Staying very much inside the city it is surprising that they don't have service in this area. Same level of disrepute responsibility has been noticed many times earlier. Once I sent a courier from Bangalore to one of the well known college in Trivandrum city and the response was same as they don’t have services. But when accept an item they never disclose at all. Again sent through another courier service and unfortunately the last date was over and the college officials couldn't accept my application. Always the DTDC officials have only one comment, "We have already informed the places which we do not have services to all of our branches and we are not responsible at this side, hence please contact the branch you approached to send the item". If they don't have services in Sasthamangalam, Vellayambalam, Poojappura, Thirumala then why do they operate. They have concerns in only collecting items to courier and get the payment and there is no responsibility in Delivering it. Please address this issue at the earliest.
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