On the 25th of last month I has booked a consignment teh DTDC collection center at Jogeshwari-E (Phone: 022 32548749 Contact: Ganesh / Yogesh / Anil / Madhuri) to a Bangalore address. Madhuri, the lady at the counter gave me the consignment note numbered M56917401.
Subsequently I came to know from the DTDC site that the consignment has been send to, of all places, Kolkatta! (on the 28th of Aug) It was obviously not delivered there for 'insufficient address'. It came back to Mumbai Apex office of DTDC at Goregoan on the 30th; was sent o Vile Parle Branch on the 1st of Sept; was kicked back to the Vile Parle Brach on the 2nd of sept. This much info is thereon the DTDC site for everyone to see.
Repeated emails to the CSS of these office and that to the main CSS id, have not yielded any satisfactory answer. I was given information that I could find out on the site. I dialed the CSS phone number for complaints (022-33004444) in Mumbai. After umpteen attempts at connecting this number i was put on to an answering machine and was asked to leave a number so that someone calls me. I dd so, but no one called me for two days. After two days I finally got in touch with MR Sanjay who deals with such cases of consumer numbers starting from M. He provided me with the same information that was readily available to on on your dtdc site. Further, he asked me to contact the center where I had booked the consignment.
I therefore went back to Jogeshwari-e dtdc booking center and asked them to solve the issue. They pleaded ignorance of the matter, gave me the same details that was there on the net for everyone to see, took my number again and promised to revert back. They did not revert back. And to my dismay, that day they suggested that I talk to Sanjay, because he is the one in charge. Just as the consignment was being bounced between various DTDC offices, the responsibility of locating and sending the consignment to the correct address was also being bounced all over. Nobody was owning up and solving the issue.
Three days back when i called the jogeshwari- east collection center i was told that the consignment was sent to bangalore and it would take two days. Server down sir, was the jogeshwari east office's reply today. So, I called one Ms Vasundara from Vileparle branch (as suggested by phone executive DSouza) she rudely asked me to call up the jogeshwari east office for the follow up. Meanwhile I get a standard reply from the main CSS emial id, asking me for the consumer number. The consumer number was already mentioned in my complaint. The jogeshwari east once again took my number and promised me that they will revert. today is the 14th day since i booked the consignment. And it has not yet reached its destination.
No one is prepared to tell me where it is
Please urgently answer my few questions
1. Why was the consignment sent to Kolkatta in the first place, where as I has clearly written the Bangalore address on the consignment?
2. Who is responsible for it?
3. Why is the consignment being shifted from one DTDC office to another in mumbai since the 30th of last month?
4. When will the consignment go to Bangalore, the place where it is supposed to go?
5. Why an I made to call all offices . email all office - in a cat and mouse game to track my consignment?
Today is the 13th day since I booked the consignment to Bangalore. If DTDC is incapable of delivering a simple consignment booked from Mumbai to Bangalore, i request you to give me back the same, so that I can send it by other service provider.
I always thought DTDC was professional enough in its dealings. This view has been shattered now with this experience.
I urge you to take notice of this email and solve the matter urgently.
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