I I have paid Rs.1640/- for AMC of my water purifier, Compact model and my customer code is 201-0017435 for the period 09.12.2006 to 08.12.2008.
At the time of entering in to the AMC Eureka Forbes had assured that the machine will be serviced, the filter and coal changed every 6 months.
Since then they have come only twice. The first time was on the day the AMC was signed and the second time was in May. The second time i had to call up the call centre 6 times before the machine was attended.
I had called up the eureka forbes franchisee at Dombivli B & C Enterprise to lodge the complaint on 05.03.2008 and found that they no longer looked after thakurli area. They gave me the number of Glide Enterprise. I lodged the complaint with them on 05.03.2008. They refused to give me a request No and have failed to turn up till date. Now I have lodged a request with the call centre on 20.03. request no 80228677 with one Mr Nikhil. No one has turned up yet. I again called up the call centre on 29.03.2008 they assured me that my complaint will be attended the same day. They also refused to allot me a reference number.
No one has attended the machine till date. What should I do???
0 comments