Sir,
I have paid online a sum of Rs.2599/- for the supply of music CDs in sep 2008. However till todate I have not received the same. The company is saying that they have sent the same by VP but I have not recived the same so far. Company is not taking any responsibilty and just washing their hands off. I donot understand why my consignment was sent by VP whereas I made the full payment online by credit card. I have enquired from POST office but they have not received such consignment in last three months.
Can you take it up and also tell me the procedure sothat I can file the case with consumer forum.
I am enclosing the emails exchanged with the company.
Commander Rajiv K Gupta
From: Feedback Club [mailto: [email protected]]
Sent: Wednesday, December 17 12:43 PM
To: 'Rajiv K Gupta'
Subject: RE: MITBC-WEB-0853895
Dear Member,
We apologize for the inconvenience caused to you in this regard.
We would like to inform you that your order has been fully processed from our end.
Kindly note down your
Member ship no: - ITBC08628135
Order no: - 0GA080092286
Please check your parcel at your near by post office.
Your order has been dispatched on through EPP Postal department & your docket no is 318055,
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For any further query or assistance please feel free to mail us or call at our customer care-(011-40502424) 1800 – 1024242 (toll free)
Thanks & Regards,
Kuldeep Singh
India Today Book Club
%%%%%%%%%%%%%_
From: Rajiv K Gupta [mailto: [email protected]]
Sent: Tuesday, December 16 3:14 PM
To: Feedback
Subject: RE: MITBC-WEB-0853895
Dear Sir,
I can understand that your system does not provide the full details to you regarding my order.
I have not ordered the shoe. And I am sure India today book club donot sell shoes. And in Rs 2599/-, I donot expect the shoe, has been sent by you. In fact in this amount I can buy a good shoe from the market.
I have ordered the Music classical CDs of Indian singers (8 Cds). With these CDs, you had offered the Reebok shoes and holiday package of 4N-3D at the premium hotel of Mahindra.
Please reconcile at your end.
With Best Regards,
Cdr Rajiv K Gupta, IN (Retd.)
General Manager, EGS Survey Pvt Ltd, INDIA
Tel: 91 22 27575104/ 9821239795 (Mobile)
Website: www.egssurvey.com
Please consider the environment before printing this email
From: Feedback Club [mailto: [email protected]]
Sent: Tuesday, December 16 2:56 PM
To: 'Rajiv K Gupta'
Subject: RE: MITBC-WEB-0853895
Dear Member,
We apologize for the inconvenience caused to you in this regard.
With reference to your mail we would like to inform you that your order (shoe) has been fully processed from our end.
Kindly note down your
Member ship no: - ITBC08628135
Order no: - 0FA080025128
You will receive your order (shoe) as soon as possible.
Your order has been dispatched on through Speed post & your docket no is ED864554110IN,
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For any further query or assistance please feel free to mail us or call at our customer care-(011-40502424) 1800 – 1024242 (toll free)
Thanks & Regards,
Kuldeep Singh
India Today Book Club
%%%%%%%%%%%%%_
From: Rajiv K Gupta [mailto: [email protected]]
Sent: Monday, December 15 7:15 PM
To: Feedback
Cc: [email protected]
Subject: RE: MITBC-WEB-0853895
Dear Mohit,
I am enclosing my credit card statement for your action. Can you supply the item at the earliest.
With Best Regards,
Cdr Rajiv K Gupta, IN (Retd.)
General Manager, EGS Survey Pvt Ltd, INDIA
Tel: 91 22 27575104/ 9821239795 (Mobile)
Website: www.egssurvey.com
Please consider the environment before printing this email
From: Cdr Gupta EGSA [mailto: [email protected]]
Sent: Saturday, December 13 2:22 PM
To: 'Feedback Club'
Cc: '[email protected]'
Subject: RE: MITBC-WEB-0853895
Dear Mr Mohit,
I am trying to get the Credit card statement and will send you on Monday. But it is quite surprising that your order details and membership no donot give the information about the money you received from me. Anyway, I know now why my order is delayed so much and the organization like indiatoday maintain what sort of records.
With Best Regards,
Cdr Rajiv K Gupta, IN (Retd.)
General Manager, EGS Survey Pvt Ltd, INDIA
Tel: 91 22 27575104/ 9821239795 (Mobile)
Website: www.egssurvey.com
Please consider the environment before printing this email
From: Feedback Club [mailto: [email protected]]
Sent: Friday, December 12 9:39 AM
To: 'Cdr Gupta EGSA'
Subject: RE: MITBC-WEB-0853895
Dear member,
We apologies for the inconvenience cause to you.
With reference to your mail we would like to inform you that please provide the credit card statement to us so that we check it from our side and reply to you.
For further queries, please feel free to call us on our Helpline Number (011-40502424 or 1800 1024242 Toll free, 9:30 AM TO 6:30 PM, all 7 days)
Thanks & Regards
MOHIT NAGPAL
India Today Book Club
%%%%%%%%%%%%%_
From: Cdr Gupta EGSA [mailto: [email protected]]
Sent: Tuesday, December 09 6:40 PM
To: Feedback
Cc: [email protected]
Subject: RE: MITBC-WEB-0853895
Dear Sir,
Thanks for the action. I have received the Reebok shoes which were dispatched on 28 Nov 08. However, I am yet to get the main order i.e. Music CDs. In addition the gift vouchers for travel are still pending.
I have checked again with the postal dept, nothing is pending with them.
With Best Regards,
Cdr Rajiv K Gupta, IN (Retd.)
General Manager, EGS Survey Pvt Ltd, INDIA
Tel: 91 22 27575104/ 9821239795 (Mobile)
Website: www.egssurvey.com
Please consider the environment before printing this email
From: feedback club [mailto: [email protected]]
Sent: Sunday, November 30 6:09 PM
To: 'Cdr Gupta EGSA'
Subject: RE: MITBC-WEB-0853895
Dear Member,
We apologize for the inconvenience caused to you in this regard.
We would like to inform you that your order has been fully processed from our end.
Kindly note down your
Member ship no: -ITBC08628135
Order no: - 0GA080092286
Your order has been dispatched on 30/09 through EPP/VPP Postal department & your docket no is 318055
And it is not deliver at your end neither it is come at our end; whenever we will get the parcel we will re-dispatch it very soon.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For further queries & assistance please feel free to call at our helpline 011-40502424/1800 1024242 (Toll Free no.)
Thanks & Regards
Tanzeem Ahmed
India Today Book Club
%%%%%%%%%%%%%_
From: Cdr Gupta EGSA [mailto: [email protected]]
Sent: Thursday, November 27 11:10 AM
To: Feedback
Subject: RE: MITBC-WEB-0853895
Dear Sir,
I have checked with the postal dept, they have not received such consignment in last two months.
Can you return my money immediately as I feel that you people are buying time and I am unable to judge your intentions. I donot expect that India today will be cheating for a paltry sum of around 2400/-. It seems that you people have given the consignment to somebody else and trying to cover it up by buying time.
With Best Regards,
Cdr Rajiv K Gupta, IN (Retd.)
General Manager, EGS Survey Pvt Ltd, INDIA
Tel: 91 22 27575104/ 9821239795 (Mobile)
Website: www.egssurvey.com
Please consider the environment before printing this email
From: Feedback Club [mailto: [email protected]]
Sent: Friday, November 14 4:26 PM
To: 'Rajiv K Gupta'
Subject: RE: MITBC-WEB-0853895
Dear member,
We apologies for the inconvenience cause to you.
With reference to your mail we would like to inform you that your order is dispatch from our side and your docket number is 318055 please check it from your postal department.
For further queries, please feel Call us on our Helpline Number (011-40502424 or 1800 1024242 toll free, 9:30 AM TO 6:30 PM, all 7 days)
Thanks & Regards
MOHIT NAGPAL
India Today Book Club
%%%%%%%%%%%%%_
From: Rajiv K Gupta [mailto: [email protected]]
Sent: Wednesday, November 12 2:57 PM
To: Feedback
Cc: [email protected]
Subject: MITBC-WEB-0853895
Dear Sir,
I have paid you against the following order on 21 sep 08 and was promised to receive the item in 2-3 weeks time. However, till today, nothing is heard from you. It is quite surprising for such a big organization like you to cheat like this. Can I expect a reply from you immediately.
Your Order is: MITBC-WEB-0853895
Thank you for your order.
Please note the above order id. no. for future reference.
Give us 2-3 weeks for processing of your order.
For any Query: Mail us at [email protected]
quoting the above mentioned order id.
With Best Regards,
Cdr Rajiv K Gupta, IN (Retd.)
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