With ref to above problem, India Today Book club had called me and informed that since my name was in the sweepstakes winners' list, they were giving me discount offer of 5 Agatha Christie DVD pack plus Reebok shoes plus 2N/3D holiday voucher plus return air ticket voucher worth Rs 7000/-., all for just Rs 2598.I had confirmed the booking for the following gift on 9th feb. I was also given a booking Id which is 110002026
I paid Rs 2598 via Credit card on the same day i.e 9th Feb on the IVR menu. But for a long time I had no intimation from India Today nor did I receive the gift which I had ordered
On calling the helpline, I was told there has been no payment made for this booking and hence the order hasnt been processed. I told them on their help line no 011-40502424 that this cannot be possible as I had been charged Rs 2598 on my credit card. I told them I can give them my credit card statement. I was asked to send an email to their email id [email protected] which I did send on 4th March with the soft copy of the credit card statement attached. I was told that I will be receiving a call in 24 hrs. Since I didnt receive any call for many days, I aclled up on their helpline enquiring the receipt of my email. They told me that they have received my email and I was again told that I will receive a call in 24 hrs. But on following up 3 times on their helpline where I had to bear the STD charges since their helpline no was of Gurgaon, I did not receive any revert from them.
I sent them a reminder of the same on 18th March again. But still there has been no reply from them on my issue. I think I have been defrauded by India Today and I want to take action against them
Pls advise on the future course of action
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