This is addressed to the india today book club...
Dear sir,
I had ordered for a dinner set (Art d inox ) (Order No. M-COMMERCE/0GA090023584) on 23/03/09 for which I made the payment through my credit card. I was told that the product would be sent soon & that I would be sent dispatch details via email & SMS. However, since I did not receive any information from your side, on 01/04/09 I sent an email to know the status of my order. To my astonishment I was told that the parcel containing my order had gone back undelivered! No details or reasons for not being able to deliver the product were provided to me by your company.
I was assured again by Mr. Sushil Kumar that the order would be redispatched from your side immediately. This was on 02/04/09. Since then you have not been able to send my product. No details have been provided to me despite having sent many reminder emails.
I had asked for the details of the parcel sent to me earlier by you, but no details have been provided to me. I wanted to know…
the Waybill No. of the parcel?
the date on which it was dispatched?
the courier company through which it was sent?
the date on which it reached my residence?
the reason why it was not delivered?
why did the delivery person of the courier company not call on my mobile no.?
was the courier company provided by my No.?
Why was no reply given to me even after so many email reminders??
Does a company like India Today not believe in Consumer Rights???
Was the product actually dispatched from your side?? If yes why are you shying away from giving the details to the consumer??
Does the consumer have the right to know these Details as per your company policy??
Does the statement “ 4 weeks are required to deliver the goods” absolve you and your employees of all the responsibilities of providing timely and courteous service to the customer???
The service provided by you is worse than the bogus cheap shopping websites!! I have had a better shopping experience at these websites. At least they have a set of responsible people who answer to customers questions!!
Are your employees taught to tell the customers that we have already told you that it will take 4 weeks for delivery so wait that long before making any noise!!???
What is your complaint redressal system??
Do you try to find out the employees responsible for these delays?? If yes what steps are taken by your company to ensure that they are not repeated and consumers are not troubled??
Do you instill a sense of responsibility in your employees to give some level of customer satisfaction???
Do you have any complaint cell apart from a redundant email id [email protected] where no one cares to reply to consumers???
After having made about 5 calls to your toll free no. I have been given a complaint no. 66745.
What is the protocol in your company for answering these complaints?
What is the step taken if complaint is not looked into??
Do you have a complaint cell in your company??
If yes, kindly provide me the complete details of this cell including the people responsible for handling complaints and the head of your complaint cell.
It is ridiculous to see that a company of the repute of India today is not bothered about the rights of its customers in today’s age??!!
Please reply to all my questions THIS time!!
Because these questions will keep coming till I get a satisfactory answer
Regards
Dr Pramod Sharma.
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