I had ordered for a REEBOK trainer kit online, the amount for which has been deducted from mu account.
The kit has not been delivered yet at my postal address.
Inspite of numerous reminders in the form of mails and phone calls, I am receiving just apologies and no action.
Here is an excerpt of the mails sent and received by me:
This is in reference to the offer I had got regarding the discount on Reebok ttrainer kit.
I had done the transaction for the order of the same on 4th Feb. My transaction id is
MITBC-WEB-02014156.
The transaction has been done through a credit card, but hte deliverables have not been recieved at my
delivery address.
Kindly look into the matter, as it has been more than one month from the date of purchase.
Thanking you
Milind Oka
Dear member,
We apologize for the inconvenience caused to you in this regard.
With reference to your mail we would like to inform you that your order is in under processed from our side and we ensure you that you will receive your parcel very soon from our side.
For further queries, please feel free to call us on our Helpline Number (011-40502424 or 1800 1024242 Toll free, 9:30 AM TO 6:30 PM, all 7 days)
Thanks & Regards
MOHIT NAGPAL
India Today Book Club
This is again in reference of the order placed.
I would like you to take stricter action in this matter. Otherwise I would like to get the order cancelled. I am facing a loss of interest on the amount of money spent. Kindly cancel my order or please try to deliver them asap.
Thanks and regards
Milind Oka
Dear Member,
Please accept our sincere apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that as your order has been fully processed from our end, it is not possible for us to cancel the same. As we have also forwarded your complaint to our concerned department.
We sincerely appreciate your patience towards us and hope you will give us some more time to do the needful without causing any further delay.
Once again we sincerely apologize for the inconvenience and regret for the same.
We assure you to provide our best possible services in future.
Your kind cooperation with India Today Book Club means a lot for us.
For any further queries get back to us or call us at 1800 10 24242 toll free.
Warm Regards,
Sami Hasan
India Today Book Club
Dear Member,
We sincerely apologize for the inconvenience caused to you.
In this regard we would like to inform you that we have already forwarded your complaint to our concerned department. Kindly wait for some more time and you will receive your order very soon.
Once again we sincerely apologize for the inconvenience.
We will be happy to render any further assistance or clarification that you may require.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 1800 1024242 tolls free, 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Warm Regards,
CHETAN ARYA
India Today Book Club
INSPITE OF ALL THE COMPLAINT MAILS, action has not been taken. I would be really delighted if you are able to help me out with the same.
Thanks a lot
Milind Oka
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