Dear Sir
I have bought a sun glass of reebok from India Today Book Club. At the time of purchase i was told that i will be getting the Holiday Package totally Free. But with the product I have not got any free voucher. Thereafter I have contacted the ITBC for detail. Good the information that I have to Claim from their WEB with Some number. Which was not their in my Invoice. After waiting for some time i got that no.
When i went to the web page to get my gift a long procedure was written with at least 2 time post communication has to be done. But the surprisingly for the free gift they have asked to me to Pay Rs. 800 by DD as service charge. I don't know how its free when we have to pay Rs. 800
Moreover it was mentioned that if after booking if canceled we have to Pay Rs. 2000 to 4000 as charges for cancel by way of debit or credit card.
This means that once we pay Rs. 800 for booking they will again rob us in the name of free asking more money to be paid for some XYZ charges. This is clearly a cheating because before booking the product it was clearly mentioned by customer care person that no additional charges is required to be paid.
Kindly some one please guide me how to go for consumer court against such malpractice done by one of well known business house in media
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