Despite couple of reminders through mails and through phone, no action has been taken so far. Their mail states that the complaint is being forwarded to the concerned department which appears to be a pacifying statement to linger on the issue. Which Department??? yet to be known.
Moreover, on telephone, the pacifying commitments are made by some Mr. Amit, viz. "You shall receive the consignment by Saturday". The irony is - two Saturdays are already past - Which Saturday he was talking about?
In case ITBC is unable to take any action, then it would be fair to refund back the money Rs.3199/- (with interest) that was credited to their account in the month of April through my Credit Card.
Please do the needful at the earliest.
Order No. MTBC-WEB-22351003
Speed Post consignment no. ED624188296IN
Their Reply goes as hereunder -
Dear Member,
We apologize for the inconvenience cause to you.
With reference to your mail, we would like to inform you that your order has been dispatched from our side with the order number 0GA090065791, web number/booking id MITBC-WEB-22351003 on 13-MAY under consignment number ED624188926IN through SPEEDPOST, Very soon it would be at your doorsteps. Kindly wait for 14working days. If you would not receive the same within the given time frame, kindly get back to us. We will do the needful.
Kindly make a note of your membership number ITBC09992216 for future reference.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services, always
For further queries & assistance please feel free to call at our helpline 011-40502424/1800 1024242 (Toll Free no.)
Thanks & Regards
Zishan Ahmed
India Today Book Club
The 14 working days are gone, instead it is the third month that I have been reminding them of the lacuna.
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