India Today Book Club
Items not received even after 2 months

At the outset let me tell u that ITBC has the world's most pathetic customer care service.

now to the problem... i had done two bookings on 21 sep 09-- booking id 440008742 and 440008757 and did the payment using my credit card at the same time.

booking id 440008742

this included a Samsung Star 3G phone (as told by customer service rep-sachin, and pankaj, senior DSR), a Reebok fitness kit, a 3d2nights holiday voucher plus return air tickets (including all taxes, as told by customer service rep), and a refund voucher of Rs 699/- which had been pending since my last transaction. i RE-CONFIRMED, RE-RE-CONFIRMED, RE-RE-RE-CONFIRMED abt everything, specially the 3G phone and air tickets inclusive of taxes. the communication must be recorded in ITBC's crappy system.. so they should check that up before trying to tell me something more pathetic.

i requested the rep that i needed the items within 10 days, and he PROMISED me that they will reach within a week as he would put the case as URGENT.

pankaj, the senior DSR also gave me three customer service nos plus his ownmobile number... also, sachin also gave me his number...

now, ITBC company is such a fraud, these customer service reps' nos do not exist... the customer service nos 01204786900 and 18001024242. just do not exist.. and the 3rd no. 011-40502424 connects to the recorded voice menu, but never to the customer service rep!! i have tried some 50 times, and even held the call for 20-25 mins...

after 28 days, i received a samsung star phone on 19th oct, instead of samsung star 3G phone... and i havent received anything else till now!!

booking id 440008757

it was for a samsung home theatre system plus a samsung dvd player... and i was supposed to get a Kodak C180 digicam, 3D2N holiday voucher and flight tickets free... i was supposed to pay 7598/- while i was charged 7898/- by mistake from my credit card

i didnt receive anything till now... and none of the customer service nos connect...

today i finally received samsung dvd player HT system.. with a reebok watch... what the hell??

where the hell is the digicam? and where are both the holiday vouchers and both sets of air tickets???

does this company have any sense or moral values??? they are just cheating consumers!!!

I WANT AN IMMEDIATE REFUND OF MY MONEY, AND they CAN COLLECT the ITEMS BACK...

OTHERWISE I'LL HAVE TO FILE A CASE AGAINST ITBC IN CONSUMER FORUM...