1. I have been a member of ITBC vide membership No. ITBC01162144, since 2002.
2. I had a credit balance with the book club of Rs 505.00 (owing to their non delivery of book), thus I had requested them to renew my membership, which expired on Aug 07, with the credit balance held with them.
3. Till date I must have written to them numerous mails, and all my requests to either renew my membership or send me the book which they couldnot send, have fallen to deaf ears (deliberately obviously).
4. Ofcourse I am disappointed with their response and frankly I will not recomend any of my friend to be their member because
a. Frequent non availability of demanded books.
b. Poor customer satisfaction standards.
5. Please see if you can help me.
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