Dear Sir,
Greetings!!
As usual I hereby wish to express my dis-satisfaction towards your so called India Today Book Club Services & the pathetic & irresponsible approach adopted by your personnell, especially your Mr. Goyal, Mr Animesh & Ms Priya.
I had unfortunately placed an order (Order No. OG08000943) on 11th January worth Rs 2, 144=00 for the following:
1. (F1078) Friend of The Devil @ Rs 420=00
2. (G0952) Double Cross @ Rs 275=00
3. (B1510) Brand Names & Product Dynasties @ Rs 135=00
4. (H1440) Handbook of Training Evaluation @ Rs 315=00
5. (R0680) Roohi Pearl Pendant Set @ Rs 999=00
Out of the above items, Items bearing S.No. 1 & 4 were delivered to me vide Invoice No. OR0G00002180 Dtd. 15 Feb. The status of the balance is still not known. I have been regularly following up about the status of my order with your office, however never got the right response. They always promise to call back & have never done till date.
This is not the first time, but a routine with your prestigious organization. I guess you all are there only to make money by your so called books buddy... sending across VPP's to customers without their approval/permission. Infact its a big pain to be your member & a big fool of me to have placed regular orders on you, inspite of such irresponsible & unethical service attitude.
My last order (Order No. OG07002615 Dated 19th Oct) was also completed on 29th January... after more than 3 months... wherein again delivery of one of the books is still pending.
COULD SOMEONE IN YOUR ORGANIZATION PLEASE BE KIND ENOUGH TO CALL ME BACK & LET ME HAVE THE STATUS OF MY ORDER. I am waiting for a response from your end.
Further please note that incase I donot hear from you within one week I shall be forced to pass on the matter to my legal cell... who understand their work very well & know what to do with organization like INDIA TODAY BOOK CLUB.
Thanks & regards,
Amit Kapur
91-9811027486
91-11-27420938 (Resi)
&-- Original Message &--
From: Anshuman Agrawal
To: AMIT KAPUR
Sent: Monday, July 02 1:48 PM
Subject: RE: Dissatisfaction towards your services.
Dear Mr. Kapur,
At the outset apologies for the inconvenience caused to you.
I am looking into the issue personally and will reply to you by tomorrow morning.
Thanks & regards
Anshuman
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: AMIT KAPUR [mailto: [email protected]]
Sent: Monday, July 02 12:43 PM
To: Anshuman Agrawal
Cc: response (ITBC)
Subject: Dissatisfaction towards your services.
Importance: High
From:
Mr. Amit Kapur
Flat No. 5, Ground Floor,
G-1/5, Model Town III,
Delhi-110009
Ph: 91-11-27420938
Mobile: 91-9811027486
Membership No. ITBC 00040794
Dear Mr. Anshuman Agrawal,
Greetings!!!
This is in continuation to our telephonic conversation right away regarding dissatisfaction towards services extended by your esteemed organization. I am a member of India Today Book Club for the past 4-5 years (Membership No. ITBC 00040794) and am procuring books on a regular basis. Whenever I have placed an order for books I have always faced two major problems which have been listed as under:
1. Books are never dispatched in one lot due to shortage of titles. I don't understand so as to why do you include such titles in your catalogue when the same are not available with you??
2. Alot of follow up is required for the dispatch of books which are inherently delayed for over a period of one month.
This time again I had placed an order for books worth Rs 3, 390=00 on 06 June as per details enclosed and am sorry to say that till date there is no confirmation from your side so as to when the same shall be available & taken up for dispatch. It's actually very irritating and hence I am bringing the issue to your knowledge with a hope that something positive shall sure be done about the same. I further like to add that such a service deficiency is not expected out of such a reputed publication house like India Today.
I hope that no further follow ups shall be required for supply of books against my current pending order. Awaiting your confirmation with a request to kindly do the needful at an earliest.
Thanks & regards,
Amit Kapur
Director
Mobile: 91-9811027486
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