INDIA TODAY BOOK CLUB REFERENCE NO. ITBC09843967
NON RECEIPT OF REEBOK SHOES, TRACKSUIT, BAG AND TOWEL
I have to advise that I had received an email from India Today Book Club that they were offering Reebok Shoes, Reebok Tracksuit, bag and towel for an offer price of Rs.2, 998/- shipping charges of Rs.200/=. I had indented for the same and an amount of Rs.3, 198/- was paid to them through net banking on 28.1.2009. I subsequently received the items but they were of a different size. I therefore took up the matter with India Today Book Club who advised me to return the parcel with their covering letter. I therefore returned the same on 10.2.2009 through Speed Post vide their docket no. SP EM 249293367 IN. Subsequently I have phoned them a number of times and every time they come out with a standard reply that the complaint has been forwarded to the concerned department for redressal. Even after a lapse of more than 7 months I have yet to receive the items I had ordered for. I have spent lot of money in pursuing the matter on phone but have realised that it is of no use. I have therefore written two registered A.D. letters on 22.06.2009 and 15.07.2009 addressed to The Manager, Customer Relations and Mr. Nitin Sawhney, Business Head, India Today Book Club but so far have not received any reply thereto.
Please therefore look into the matter and advise them to send me the items viz, Reebok Shoes of size 9 and tracksuit of large size alongwith the bag and towel. In case they are not able to send the same, kindly instruct them to return my amount of Rs.3.198/- paid to them.
I would also request you to caution the people at large not the be taken in by such fraudulent companies and that law should be enacted so that such companies do not fleece the unsuspecting customers.
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