Dear Sir
I got a mail from india today the famous magazine containing messege 3 fabolus gifts for 1 year subscription. Immediately i was booked subcription in month of december and i getting the issues from February. But still now i am not got my subcription gifts. Many i time i requested by mail as well as telephone but every time their reply was it will take 2 to 3 weeks to send the gift. Its already more then 25 weeks over still i have not received my gift.
I have the doubt they are doing like this all the subcribers.
Kindly advice me to what i have to take next action
Regars
Santhanam
P.S. Here i am attaching their replies of my mail.
Dear Mr. Santhanam,
This is with reference to your e-mail.
As desired by you, we have cancelled your subscription for India Today English and the same shall be converted to India Today Tamil edition within 2-3 weeks. In between you shall receive the English edition. Hope you shall bear with us in the interim.
Further, we would like to info rm you that we are arranging to send you the gift which shall be delivered to you within 2-3 weeks time. We assure you that all possible care shall be taken from our end.
Please feel free to contact us for any further assistance/clarification.
Assuring you of our best possible services, always.
Regards
Senthil kumar
Executive - Customer Care
Please quote this case id 2139650 for future reference
You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.
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From: Santhanam [mailto:]
Sent: Friday, July 11 12:33 PM
To: WECARE
Subject: Re: Subscription id "ITE1815740"
Dear Sir
Kindly change my subscription to tamil edition. Also arrange to send my gift at the earliest.
regards
Santhanam
& On Sun, 5/25/08, WECARE wrote:
From: WECARE
Subject: Subscription id "ITE1815740"
To: "'Santhanam Perumal'"
Date: Sunday, May 25, 9:41 AM
Dear Mr. Perumal,
This is with reference to your e-mail.
We regret to info rm you that the dispatches for the subscription gift are with held due to certain logistical reasons. These gifts are currently in the process of being shipped in and the replenishments are expected to be with you within 3-4 weeks. Hope you shall bear with us in the interim.
Please feel free to contact us for any further assistance/clarification.
Assuring you of our best possible services, always.
Regards
Abhijeet
Executive - Customer Care
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From: Santhanam Perumal [mailto:]
Sent: Friday, May 23 2:07 PM
To: WECARE
Subject: Re: : Subscription id "ITE1815740"
Dear Sir / Madam
I dont know what is going on. See i am booked the subscription on december and now is month of may. It already 6 month over (24 weeks) and your info rming me again it will take 3-4weeks. how time you are going to tell the same story, please go thoru your previous mail.
Give me exact date of delivery or cancel my subcription and credit the money to my account.
Regards
Santhanam
WECARE wrote:
Dear Mr. Perumal
This is with reference to your e-mail.
We sincerely regret for the inconvenience caused, due to the delay in dispatching your gift.
We regret to info rm you that the dispatches for the subscription gift are with held due to certain logistical reasons. These gifts are currently in the process of being shipped in and the replenishments are expected to be with us within 3-4 weeks. Hope you shall bear with us in the interim.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services, always.
Regards,
Sheetal
Executive-Customer Care
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From: Santhanam Perumal [mailto:]
Sent: Wednesday, May 21 11:25 AM
To: WECARE
Subject: RE: Re: Subscription id "ITE1815740"
Dear Sir
As per your below said mail, its almost 4week over, but sofar i have not received any gift from your end. I have booked the subscription december and now the month of may. Again how many week you have going to take to send the gifts.
Please reply immediately.
Regards
Santhanam
WECARE wrote:
I would like to remember you, it has been already 12 weeks over, but sofar i have not received any gift from your end.
Please verify with your end and send the same immediately.
Regards
Santhanam
Santhanam Perumal < wrote:
Date: Wed, 13 Feb 20:23:39 -0800 (PST)
From: Santhanam Perumal
Subject: Re: Subscription id "ITE1815740"
To: WECARE
Dear Sir
Thank you very much for your immediate reply. I request you to arrange to send me TAMIL Edition and future too.
Regards
Santhanam
WECARE wrote:
Dear Sir,
This is with reference to your e-mail.
We are extremely sorry for all the inconvenience caused to you due to the non receipt of the magazine.
We have forwarded your complaint to our Chennai office and shall be taking up the matter with them to ensure regular and timely delivery. We are also sending you the replacement copy of the missed issue which shall be delivered to you within 2-3 working days time.
Kindly confirm the receipt of the same.
Further, we would like to info rm you that the gift is dispatched within 8-10 weeks after the commencement of the subscription. Hence the gift shall reach you in the stipulated period of time. Please bear with us in the interim.
Please be free to contact us for any further assistance/clarification.
Assuring you of our best possible services, always
Regards
Kartikey
Executive - Customer Care
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From: Santhanam Perumal [mailto:]
Sent: Tuesday, February 12 5:10 PM
To: WECARE
Subject: Subscription s cancelletion - Reg.
Dear Sir
Ref: Subscription Order No. ITGD-SPT-19322
With reference to the above, i would like to bring your kind note the subscription booked on 29th December along with some gifts.
But So far i have not received any subscription copy and the gifts.
So, i request you to cancle my subscription and credit the money to my credit card account.
Your immediate action will be highly appreciated.
Regards
Santhanam
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