Response
12 November 13:55 ZE5B
Subject: Gift Claim and Holiday Voucher Claim
Dear Member,
We apologize for the inconvenience caused to you
In this regard we would like to inform you that your order of shoes is under process and your gift is also under process. We have forwarded your complaint to our concern department. We request you to kindly wait for some more time and you will receive the same as soon as possible.
Once again we sincerely apologize for the inconvenience.
Assure you our best possible services always.
For any further query and assistance please feel free to get back to us or call our customer care at 011-40502424.
Warm Regards
Rohit Kumar
India Today Book Club
&--Original Message&--
Sent: Monday, November 10 1:31 PM
To: response (ITBC)
Cc: Feedback; [email protected]
Subject: Fw: Gift Claim and Holiday Voucher Claim
Importance: High
Dear Sir,
There is not even a courtesy call or response from ur side for the last query mail sent on 6.11.2008.Is this how u respond to customer queries. A very disgusting feature from ur side.
Email id: [email protected]
I shall never ever try to bank with U in future.
Regards
==============================
S Sridhar
Mob: 91 99621 03795
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Dear Sir,
I prefer to have a good and cordial relation with your club provided the services are good. But to my dismay I am not quite satisfied with you. During last month I have purchased a books buddy for which I am supp osed to get a "Tupperware". In your earlier communication trailed below it has been
mentioned as "you received the parcel within in 15 workings days". But I haven't seen the package till date. I have ordered for the Gift. While applying it has been mentioned that 15 days are required for processing. I feel it is almost 2 month since I ordered and wonder I have to wait for quite some more time to see the Gift. I can assure you that if the gift pack and the Adidas shoe doesn't reach by this week end or atleast by 10th I shall discontinue from ur other promotional events and never patronize your club offers and shall let my friends know about my decision so that they can take their st and. Also I preferred giving a 1 yr subscription package as gift to a good /acquainted
friend which I, feel, should drop at the moment going by the way the services are offered.
Details:
Member ship no: - ITBC07320641
Order no for "Tupperware and Holiday claim": - OFA080023844
Order numer for "Adidas Shoe" : 0GA08026882
Thanking you in anticipation of a good and fast reply
Regards
==============================
S Sridha
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