I am copying the mail which was communicated with me and India Today Book Club. After a long period of 3 month, I did not get any book. And problems are still pending without any response. Order was with scheme and either book or scheme is given to me.
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Dear Member,
We apologize for the inconvenience caused to you.
In this regard we would like to inform you that as your parcel has returned back to us due to some address problem, we are redispatching the same and it’s fully processed from our end and will be dispatched soon in our next lot through speed post.
Kindly refer to your order number 0GA080200182 for all your future references.
Once again we sincerely apologize for the inconvenience.
We will be happy to render any further assistance or clarification that you may require.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 1800 1024242 tolls free, 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Warm Regards,
Rohit Kumar
Executive Relations
India Today Book Club
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From: Shreesh Asthana [mailto: [email protected]]
Sent: Monday, December 01 10:41 AM
To: response (ITBC)
Cc: [email protected]; [email protected]
Subject: FW: My order no. is : - MITBC-WEB-0736502
Dear Sir,
I am taking follow up for my order from last 2 and half month but did not get any suitable response. Every time your executive tells me to wait for a week and every time I wait for parcel. But enough is enough. Now you are requested to refund my money as soon as possible within 2 days.
Thanks & Regards
SHREESH ASTHANA | SR. EXECUTIVE - HR | SUNCITY PROJECTS PVT. LTD.
N-49, First Floor | Connaught Place | New Delhi - 110001 (India).
Tel.: 91-11-41523164 - 168, Extn.: 139 | Fax: 91-11-23324536 | Mobile: 91-9958792355
e-mail: [email protected] | Website: www.suncityprojectsltd.com
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From: Shreesh Asthana [mailto: [email protected]]
Sent: Thursday, November 20 16:08
To: 'Response'
Subject: RE: My order no. is : - MITBC-WEB-0736502
Dear Sir,
Given address is o.k. You can also check address which is mentioned below with my signature.
SHREESH ASTHANA
SR. EXECUTIVE - HR
SUNCITY PROJECTS PVT. LTD.
N-49, First Floor | Connaught Place |
New Delhi - 110001 (India).
Tel.: 91-11-41523164 - 168, Extn.: 139 |
Fax: 91-11-23324536 | Mobile: 91-9958792355
Thanks
SHREESH ASTHANA | SR. EXECUTIVE - HR | SUNCITY PROJECTS PVT. LTD.
N-49, First Floor | Connaught Place | New Delhi - 110001 (India).
Tel.: 91-11-41523164 - 168, Extn.: 139 | Fax: 91-11-23324536 | Mobile: 91-9958792355
e-mail: [email protected] | Website: www.suncityprojectsltd.com
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Response [mailto: [email protected]]
Sent: Thursday, November 20 14:08
To: 'Shreesh Asthana'
Subject: RE: My order no. is : - MITBC-WEB-0736502
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your amil we would like to inform you that due to some postal problem we receive your parcel back.
We request you to kindly verify your address-
SUNCITY PROJECTS PVT. LTD. N-49, FIRST FLOOR, NEW DELHI, DELHI.
Kindly note down that we have forwarded your request to our concern department. We request you to kindly wait for some days you will get the same soon.
Assure you of our best services always.
For any further query or assistance please feel free to get back to us or contact us on
011-40502424, 1800-10-24242 (toll free)
Thanks & Regards,
Meghna Tyagi
India Today Book Club
`
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From: Shreesh Asthana [mailto: [email protected]]
Sent: Wednesday, November 19 2:55 PM
To: response (ITBC)
Subject: FW: My order no. is : - MITBC-WEB-0736502
Dear Sir,
Please look the matter. It is my last mail to you. As discussed with your customer care executive today, If you will not solve my problem within a week I have to go consumer forum. You are requested to solve this within a week.
Thanks
SHREESH ASTHANA | SR. EXECUTIVE - HR | SUNCITY PROJECTS PVT. LTD.
N-49, First Floor | Connaught Place | New Delhi - 110001 (India).
Tel.: 91-11-41523164 - 168, Extn.: 139 | Fax: 91-11-23324536 | Mobile: 91-9958792355
e-mail: [email protected] | Website: www.suncityprojectsltd.com
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Response [mailto: [email protected]]
Sent: Thursday, November 13 13:14
To: 'Shreesh Asthana'
Subject: RE: My order no. is : - MITBC-WEB-0736502
Dear Member,
We apologize for the inconvenience caused to you in this regard.
We would like to inform you that your complaint has been forwarded to our dispatch department they will check at there end and do the needful.
For any further query or assistance please feel free to mail us or call at our customer care-(011-40502424)-(1800 1024242 toll free).
Thanks & Regards,
Dominic Savio,
India Today Book Club
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From: Shreesh Asthana [mailto: [email protected]]
Sent: Wednesday, November 12 12:41 PM
To: response (ITBC)
Subject: FW: My order no. is : - MITBC-WEB-0736502
Dear Sir,
Please look this matter. Till today I have not received any book. When I make a call to your customer care they always told me to wait for a week. I think your service is not good. Please check with your postal department. I am not responsible for your postal department. Let me know the current status.
Thanks & Regards
SHREESH ASTHANA | SR. EXECUTIVE - HR | SUNCITY PROJECTS PVT. LTD.
N-49, First Floor | Connaught Place | New Delhi - 110001 (India).
Tel.: 91-11-41523164 - 168, Extn.: 139 | Fax: 91-11-23324536 | Mobile: 91-9958792355
e-mail: [email protected] | Website: www.suncityprojectsltd.com
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Response [mailto: [email protected]]
Sent: Monday, November 03 17:45
To: 'Shreesh Asthana'
Subject: RE: My order no. is : - MITBC-WEB-0736502
Dear Member,
We apologize for the inconvenience caused to you in this regard.
We would like to inform you that your order has been fully processed from our end.
Kindly note down your
Member ship no: - ITBC08596334
Order no: - OGA080073968
Your order has been dispatched through EPP Postal department & your docket no is 307925,
Your parcel is dispatched on 25/09 which you will likely to receive.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For any further query or assistance please feel free to mail us or call at our customer care-(011-40502424)
Thanks & Regards,
India Today Book Club
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From: Shreesh Asthana [mailto: [email protected]]
Sent: Monday, November 03 11:09 AM
To: response (ITBC)
Cc: [email protected]; [email protected]
Subject: FW: My order no. is : - MITBC-WEB-0736502
Dear Sir,
Please check the below matter. Till today I have not received any book. After talking to your customer care executive he gave me the complain no. COMP-54391 on 3rd Nov. 2008 and told me that the book are already been post but I have not received till today. Please check with your postal department and inform me immediately.
Thanks & Regards
SHREESH ASTHANA | SR. EXECUTIVE - HR | SUNCITY PROJECTS PVT. LTD.
N-49, First Floor | Connaught Place | New Delhi - 110001 (India).
Tel.: 91-11-41523164 - 168, Extn.: 139 | Fax: 91-11-23324536 | Mobile: 91-9958792355
e-mail: [email protected] | Website: www.suncityprojectsltd.com
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Response [mailto: [email protected]]
Sent: Wednesday, October 01 11:09
To: 'Asthana'
Subject: RE: My order no. is : - MITBC-WEB-0736502
Dear Member,
We apologies for the inconvenience caused to you in this regards.
In this regards, would like to inform you that your order has been fully processed from our end.
We request you to kindly wait for some days you will get your order soon.
Kindly note down your Member ship no or Order no. for further references.
Member ship no: - ITBC08596334
Order no: - 0GA080073968
For any further query or assistance please feel free to get back to us or contact us on 011-40502424.
Thanks & Regards,
India Today Book Club
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Asthana [mailto: [email protected]]
Sent: Wednesday, September 17 1:24 PM
To: response (ITBC)
Cc: [email protected]; [email protected]
Subject: My order no. is : - MITBC-WEB-0736502
Dear Sir,
I have paid the amount and my order no. is given below. Please tell me the current status for my booking.
My order no. is : - MITBC-WEB-0736502
Thanks & Regards
SHREESH ASTHANA | SR. EXECUTIVE - HR | SUNCITY PROJECTS PVT. LTD.
N-49, First Floor | Connaught Place | New Delhi - 110001 (India).
Tel.: 91-11-41523164 - 168, Extn.: 139 | Fax: 91-11-23324536 | Mobile: 91-9958792355
e-mail: [email protected] | Website: www.suncityprojectsltd.com
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This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].
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For up-to-the-minute news & entertainment coverage visit http://www.itgo.in
This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].
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For up-to-the-minute news & entertainment coverage visit http://www.itgo.in
This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].
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For up-to-the-minute news & entertainment coverage visit http://www.itgo.in
This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].
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For up-to-the-minute news & entertainment coverage visit http://www.itgo.in
This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].
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