DELIVERED BROKEN DINNER SET
I HAD ORDERED FOR ART D INOX DINNER SET FROM INDIA TODAY BOOK CLUB ON 23 /03/09. I HAD PAID THE ENTIRE AMOUNT THRO MY CREDIT CARD AT THE TIME OF PLACING THE ORDER.(ORDER NO. 0GA090023584, ITBC NO09957271)
HOWEVER WITH GREAT DIFFICULTY I GOT THE ORDER DELIVERED AFTER A PERIOD OF 2 MONTHS AT 10 AM TODAY.
HOWEVER TO MY ASTONISHMENT ON UNPACKING THE PACKET I FOUND OUT THAT THE DINNER PLATES OF BONE CHINA AND THE RICE PLATES WERE BROKEN INTO SMALL PIECES.
MY ATTEMPTS TO CONTACT INDIA TODAY BOOK CLUB ON THEIR CUSTOMER CARE NO. HAVE BEEN FUTILE AS THEY ARE NOT PICKING UP THE PHONE.
THIS IS THE WORST SERVICE I HAVE EVER EXPERIENCED BY ANY COMPANY!
ON CONTACTING THE COURIER COMPANY I WAS TOLD BY THE EXECUTIVE THAT THE FAULT IS OF INDIA TODAY BOOK CLUB AS THEY MUST HAVE PACKED BROKEN GOODS.
WHAT ACTION SHOULD I TAKE NOW THAT AFTER WAITING FOR A PERIOD OF 2 MONTHS WHEN I RECIEVED MY ORDER IT IS IN BROKEN CONDITION.
I AM ALSO ATTACHING THE PHOTOGRAPHS OF THE BROKEN ITEMS (I HAVE NOT EVEN REMOVED THEIR ORIGINAL PACKING).
I HOPE THAT APPROPRIATE ACTION IS TAKEN BY INDIA TODAY BOOK CLUB AND THE MATTER UIS RESORTED OUT EARLY. AND I HOPE THAT THEY ARE NOT GOING TO TAKE ANOTHER 6 MONTHS TO GIVE ME THE REPLACEMENTS
REGARDS
DR PRAMOD SHARMA
0 comments