I had placed an order for Samsung Marine Mobile through ITBC worth Rs. 6498/ and payment was done through debit card on 03.09.2009 and asked me to wait me for three weeks to deliver my order. After that I had received a SMS on 12.09.2009 saying that my order (no. OGA0900666980) for Rs.6498 have been dispatched (parcel no. ED695523854). After three weeks, i called 01140502424 and asked about the same and i have been asked to enquire with the postal department. When I checked with the postal department they said they have not received any such parcel. Again I called to the ITBC but there was no response.By seeing this I mailed to ITBC and I have been asked to wait for 15 days this went on for some days as soon as I mail them they ask me to wait for 15days. Actually I had ordered the product to gift to my friend on Devali. As the devali season has passed and also the rate of the ordered mobile is dropped, I asked ITBC to cancel my order and refund the amount as they failed to deliver the order on said time. Now there is no reply from ITBC, I have not received the parcel or the money. I have spent nearly Rs.1000/- towards phone call, inquiring with postal departments etc.
Can any one please look into this issue so that ITBC can refund the money
Regards,
Jerald Vikram Lobo
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