PNR- HSGZVX
NAME- DR.B.K.GUPTA
JOURNEY DATE- 20/04
JOURNEY FROM- CHENNAI
JOURNEY TO- LUCKNOW VIA DELHI
FLIGHT NO. - IT 0231 AND IT 0653
BAGGAGE REF. NO. - IT 137143
ADDRESS- House No. 20A, TAGORE ROAD, In Front of SAHNI
Market, KANPUR CANTT. KANPUR PIN 208004 (UP)
CONTACT NUMBERS- 0512-2332653 (RESIDENCE) 9415126922 (CELL)
Dear Sir,
Inspite of filing the case in the court of CONSUMER FORUM at Kanpur court I am deprived of the justice. I am writing this letter to you because I know that my problem would be resolved once you take up the case seriously enough.
Vide reference details mentioned above, I would request you to kindly extend your cooperation in recovering the losses incurred while traveling in Kingfisher Airlines from Chennai to Lucknow via Delhi on 20th April.
At about 1855 hrs on 20/04/08 when I was on the flight IT 653 bound to Lucknow, suddenly the airhostess informed me that one of my baggage which was through check in from Chennai to Lucknow is found open, torn and damaged from one side and the contents are falling out of it. She asked me to get down the plane and identify the luggage. I was really shocked to see the state of my damaged bag and requested the supervisor checking the boarding passes of the passengers to assist me in opening the bag and confirm whether all the belongings inside were safe or not. But surprisingly, the supervisor on duty refused to cooperate and replied that for such a small reason the flight cannot be detained. He further asked me to board the plane which is ready to takeoff at 1905 hrs. and settle the issue at Lucknow airport.
I was mentally tensed and was anxiously waiting to reach Lucknow as soon as possible. On reaching Lucknow airport at 2010 hrs. the ground staff / representative of Kingfisher airlines informed me that the identification of my damaged bag on the belt is that it is wrapped in black polythene carry bag. At the airport, I wrote a complaint letter with the details of the items missing from the bag and handed over to Mr. Deepak, Supervisor Lucknow Airport. It is worth mentioning that the total weight of both my luggages when handed over at Chennai airport was 20 kg but on delivery at Lucknow airport was found to be only 19.3 kg. The Property Irregularity Report Sr.no. SQ: 1 dated 20/04 at 2100 hrs. which was issued to me by Mr. Deepak, Supervisor Lucknow Airport clearly states the damaged and open condition of the baggage as found on the conveyor belt at Lucknow Airport.
It was unfortunate and was a bitter experience and the sad end of the story which started happily with Kingfisher Airlines from Chennai at six in the morning persisted cheerfully in the Kingfisher’s lounge in the afternoon at Delhi airport and again continued with pleasure at seven in the evening in the flight to Lucknow but depressingly ended at ten in the night at Lucknow airport and I reached my home at Kanpur by road disappointedly and disheartened at midnight.
I contacted at least five times in the Customer care no. 18002333131 but the response was unpleasant and not satisfactory. I am sorry to say that till date the authorities of Kingfisher Airlines have not even taken the pains to communicate about the status of my complaint leave aside talking about the recovery of losses and pilferage.
I am sure that this letter would be taken seriously and sincerely by the authorized representatives of the Kingfisher airlines who endeavor in establishing long term customer relationship and strive for customer satisfaction and make every effort to enhance the delight of the customer and would help the undersigned and facilitate in recuperating the losses and compensate suitably for the damages at the earliest.
Thanks
Basant
(Dr. B.K.Gupta)
August 26
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