I bought my brand new Nokia phone (5300) on 13th march. It has a one year warranty. Within six months of use, it got usb connecting problem. I submitted it to the Nokia Care Centre at CARE ZONE TAGORE GARDEN NEW DELHION 1 DEC. Since it couldn't be repairable and there was a huge fault with the handset, of which they have given me a manual jobsheet (Jobsheet number 163343506/07120/29). My expected delivery date mentioned in the jobsheet was 10th DEC. When i called up on 10th, i found out that they haven't even maintained a copy of my jobsheet and they couldn't even trace it. I rushed to the center and i was told by the manager that its been send to Head Office and it has a component problem and it is expected to be delivered on 21ST DEC 07, which obviously they didn't. Its 12ND today and i still don't know the status of my phone as they continued to lie to me about the status. I am service man and its impossible for me to function without a phone! I regret to say that my faith on this brand has been faded away and i will now be forced to go to consumer court.
0 comments