With Reference to TDR for the PNR No: 4411200240 and 4411310082, Kindly note that the train had been cancelled due to floods for the week from the date on the travel. i.e. 11/10/09.Inspite online booking for the train was done on 5/10/09.
When approached the station of Egmore, Chennai. It was informed that 100 % refund will happen. Inspite, on filing TDR /cancelling on the very next day i.e. 12/10/09 only Rs. 85 /- and Rs, 299 /- respectively is credited.
Clarification needed on same why 100 % refund not done inspite TDR filed in time. None of the Delhi or Chennai Customer care has a proper answer to this. When train is being cancelled for consecutively a week, why was online booking possible through your official website. Who is responsible for the negligance and why is the customer money be penalised. Customer will have to pay penalty if we do not follow rules of railway. What is the answer for this kind of and lack of responsibility by railways injustice???
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