Dear Sir/Madam,
I bought IPL tickets for match in Delhi more than 2 weeks prior to the match with home delivery option. I was expecting the tickets would reach on time. After a week’s time, when I noticed that I have not received the tickets, I started following up with customer care. It was shocking to note that there was no response at all from them. After 3 reminders (just 3days before the match), they mentioned that tickets have been dispatched and also provided tracking number.
Now the fraud began, according to courier company, the person visited my place thrice but house was locked. I was shocked to note that all the 3 timings specified by the courier company, I was personally available at home. Also in general someone is always available at home. And according to bookmyshow as no one was available, tickets have been returned.
I have asked following questions from bookmyshow which they fail to answer
1. Why didn’t courier company called me up, even if this was the case. They had my complete details
2. Why were the tickets dispatched only 2 days before the match.
3. Obviously, I did mention that it’s not possible that house was locked as I was available.
Even after writing more than a dozen email & calling customer care multiple times, even talking to live help, I am neither able to get the tickets nor a refund.
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