On 23rd March I had placed an order with India Today Book Club for the Art De Nox Dinning set for Rs.5697. The confirmation for this order was send to me through SMS with the confirmation No: MITBC-WEB-22280072. This order was paid through my Credit Card and the amount was charge to Living Media India on the 25th March (Ref:932694) When I did not receive the items after one month, I call the customer service and lodge a complaint and was told that the items will be soon dispatch. After three week past and still I have not receive the items and again I call the customer service and I was told that they have referred this complaint to the concern department and they will get back to me. On June 19th I wrote an email to India Today book Club and asked them to cancel the order and refund the money and I received a reply from Mr. Dominic Savio that until they process the order, I will not be able to get the refund. Its been more than a year and I still haven't got the refund. I am now contemplating moving the consumer court.
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